Politics · Indonesia · 22 hrs ago
Indonesia caps ride-hailing platform fees at 8%, prompting consumer warnings
Indonesia has issued a presidential regulation that caps fees charged by digital transport platforms at 8%.
The rule concerns app-based transport services and sets requirements for companies operating them.
The Indonesian Consumers Foundation says the cap must not lead to higher fares, extra charges or lower service quality.
It is also urging the government to involve consumers when it develops further rules on fares.
Transport Minister Dudy Purwaghandi said the government will continue to guide fares and that app companies must set charges fairly and transparently.
Companies must also provide accessible complaint services and respond to complaints within seven days.
Platforms and drivers have up to six months after the rules take effect to adjust agreements, cost and earnings information, receipts and service records.
The government is expected to monitor compliance, while consumer advocates say passenger safety and affordability must be protected.
Indonesia has capped platform fees for online transport services at 8% under Presidential Regulation No. 27 of 2026.
The Indonesian Consumers Foundation warned the cap should not lead to higher fares, extra charges or lower service quality.
The foundation called for effective oversight, transparent fee information and meaningful consumer involvement in further fare rules.
Transport Minister Dudy Purwaghandi said the government would continue to regulate fares and that platforms must follow principles of fairness and transparency.
Platforms must provide accessible complaint services and respond to complaints within seven days, according to the regulation described by the minister.
- Who
- The Indonesian government set the cap. The Indonesian Consumers Foundation and Transport Minister Dudy Purwaghandi commented on its implementation.
- What
- Presidential Regulation No. 27 of 2026 caps online transport platform fees at 8%. Consumer advocates warned against passing costs on to users.
- When
- The regulation’s publication date is not stated. The article was published on October 10, 2026.
- Where
- Indonesia.
- Why
- The regulation is intended to protect the digital platform-based transport ecosystem. The sources do not state a more specific reason for the 8% cap.
This story does not have two clearly opposing sides.
A policy intended to organize the digital transport ecosystem must not open the way for additional charges, fare increases, or lower service quality that ultimately harm consumers.
We, as the authority responsible for fares, also regulate them, so fares will be one of the references, including for the Ministry of Communication and Digital in regulating goods and food transport.
Presidential Regulation No. 27 of 2026 set an 8% maximum platform fee; its publication date is not stated.
YLKI executive secretary Rio Priambodo warned that implementation should not raise fares, add charges or reduce service quality.
Transport Minister Dudy Purwaghandi said the government would continue regulating transport fares.
- Platform fee cap
- 8%
- Regulation
- Presidential Regulation No. 27 of 2026
- Consumer group
- Indonesian Consumers Foundation (YLKI)
- Complaint response deadline
- No later than seven days after a complaint is received
- Platform adjustments
- Required within six months after the provisions take effect
Sources
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