5 days ago
Rush-Hour Glitch Disrupts Blue Line Metro Services
A crowded metro train had trouble closing its doors at Park Street station.
This happened during the busy evening rush hour.
Workers and Railway Protection Force personnel emptied the train.
The doors had to be reset by hand.
The train was then taken away for repair checks.
For a while, trains could not run through the middle part of the Blue Line.
Many passengers waited outside stations for buses and app-based taxis.
Metro officials said full service returned after 7:30 p.m., but some passengers still experienced delays.
A Dum Dum-bound train developed repeated door-closing problems at Park Street around 6:45 p.m. Thursday.
Metro officials attributed the malfunction to overcrowding and passenger interference while the doors were closing.
The affected train was emptied with Railway Protection Force personnel, manually reset and taken to a car shed.
For more than 40 minutes, services were split between Dakshineswar–Central and Mahanayak Uttam Kumar–Shahid Khudiram.
Full services reportedly resumed shortly after 7:30 p.m., although passengers said delays continued.
- Who
- Metro commuters, Metro authorities and Railway Protection Force personnel were involved.
- What
- A door malfunction on a crowded train disrupted Blue Line services for more than 40 minutes.
- Where
- Park Street station and the north-south corridor, including the Central–Tollygunge stretch.
- When
- Thursday evening, beginning around 6:45 p.m. and continuing through the rush hour.
- Why
- Officials said overcrowding and passengers hindering the doors caused the centralised system to malfunction.
Metro Authorities
Passengers
Service restoration
Metro Authorities
A Metro spokesperson said full services between Dakshineswar and Shahid Khudiram resumed a little after 7:30 p.m.
Passengers
Passengers said delays continued after the stated restoration; one reported a train waiting at Chandni Chowk for more than two minutes with its doors open.
Cause of malfunction
Metro Authorities
A Metro official said overcrowding and passengers hindering the doors caused the centralised system to malfunction.
Passengers
Passengers were primarily affected by crowding, station congestion and the resulting disruption, though the reports did not provide a separate passenger explanation for the technical fault.
Key facts
- Affected corridor
- North-south corridor, also called the Blue Line
- Incident location
- Park Street station
- Reported start
- Around 6:45 p.m. Thursday
- Service interruption
- More than 40 minutes
- Temporary northern service
- Dakshineswar to Central
- Temporary southern service
- Mahanayak Uttam Kumar to Shahid Khudiram
- Reported restoration
- A little after 7:30 p.m.
Quotes
A Metro official
An official who explained the malfunction and the steps taken to clear the affected train
“The centralised system malfunctioned because of the hindrances posed by passengers while closing the doors. The train was emptied with the help of RPF personnel. All the doors had to be reset manually. The empty train was then taken to the car shed.”
telegraphindia.com
“My train reached Chandni Chowk around 7.45pm but remained there for over two minutes with its doors open”
telegraphindia.com
Sources
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