3 weeks ago
18 lakh public grievances against central govt depts in 2025-26
In India, people who face a problem with a government service can send a complaint called a public grievance.
During 2025-26, people sent more than 18.33 lakh such complaints against central government departments.
The complaints are collected through a computer system called CPGRAMS.
Out of all the complaints received, more than 18.12 lakh were taken care of and closed.
The government has been working to make the complaint system easier to use.
People can now file complaints through a mobile app and at Common Service Centres.
The government reduced the time to solve a complaint from 30 days to 21 days.
A new AI-powered chatbot named 'Samadhan Didi' helps people register complaints by voice in many languages.
Union Minister Jitendra Singh shared these details with the Lok Sabha.
More than 18.33 lakh public grievances were received against central government ministries and departments during 2025-26, Jitendra Singh told the Lok Sabha in a written reply.
Of the 18,33,972 grievances received, 18,12,923 were disposed of.
The government received 16,73,645 grievances in 2024-25 and 17,37,599 in 2023-24.
Grievances were filed through CPGRAMS, the Centralised Public Grievance Redress and Monitoring System, which allows online filing.
Reforms include mobile app and Common Service Centres (CSCs) access, a reduced disposal timeline of 21 days, and the launch of 'Samadhan Didi', an AI-powered multilingual voice-first chatbot.
- Who
- Union Minister of State for Personnel Jitendra Singh revealed the figures in the Lok Sabha; the grievances concern central government ministries and departments.
- What
- More than 18.33 lakh public grievances were received against central government ministries and departments during 2025-26, with 18,12,923 of the 18,33,972 received being disposed of.
- Where
- New Delhi, where the Lok Sabha was informed.
- When
- The grievance data covers 2025-26; the disclosure was made in a written reply on Wednesday, August 12.
- Why
- To report on the redressal of public grievances against central government departments, filed online through the CPGRAMS system, and on reforms to improve it.
Key facts
- Grievances received (2025-26)
- 18,33,972 (over 18.33 lakh)
- Grievances disposed of
- 18,12,923
- Grievances received (2024-25)
- 16,73,645
- Grievances received (2023-24)
- 17,37,599
- Filing system
- Centralised Public Grievance Redress and Monitoring System (CPGRAMS)
- Disposal timeline
- Reduced from 30 days to 21 days
- New initiative
- 'Samadhan Didi', an AI-powered multilingual voice-first chatbot
- Announced by
- Union Minister of State for Personnel Jitendra Singh in a written reply to the Lok Sabha
Sources
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