1 week ago
Government Cuts Grievance Resolution Time From 28 Days To 14
The government has an online system called CPGRAMS for people to report problems with government services.
It now handles about 22 lakh complaints each year.
On average, the Central government takes 14 days to close a complaint, compared with 28 days in 2019.
In June 2026, officials closed nearly two lakh complaints.
This was the 48th month in a row with more than one lakh complaints closed in a month.
More than 1.5 crore complaints have gone through the system since 2019.
Some complaints are still waiting, but 68 percent of the Central government’s pending cases were less than 21 days old in June 2026.
Common Service Centres and citizen feedback are being used to help more people access the system and judge whether complaints were truly resolved.
Average Central government grievance disposal time fell from 28 days in 2019 to 14 days in June 2026.
CPGRAMS handled more than 1.5 crore grievances across the Centre, States and Union Territories since 2019.
The Central Secretariat disposed of nearly two lakh grievances in June 2026, extending a 48-month streak above one lakh monthly disposals.
At the end of June 2026, 78,793 grievances were pending with the Central government and around two lakh were pending with States and Union Territories.
The government is expanding access through Common Service Centres and collecting citizen feedback on grievance resolutions.
- Who
- Citizens, the Central government, States and Union Territories using and managing the Centralised Public Grievance Redress and Monitoring System.
- What
- CPGRAMS grievance disposal times have fallen, while the number of complaints handled and citizen feedback responses has increased.
- Where
- The system operates through the Central government, States and Union Territories in India, including access through Common Service Centres.
- When
- The article reports data through June 2026, with comparisons beginning in 2019.
- Why
- The government is seeking to make grievance redressal faster, more time-bound and accessible to citizens, including those in rural or less digitally connected areas.
Key facts
- Platform
- Centralised Public Grievance Redress and Monitoring System (CPGRAMS)
- Annual volume
- Around 22 lakh grievances are handled each year.
- Central disposal time
- 14 days in June 2026, compared with 28 days in 2019.
- June 2026 disposals
- Nearly two lakh grievances were disposed of by the Central Secretariat.
- Central pending cases
- 78,793 grievances remained pending at the end of June 2026.
- Pending-case age
- 68% of pending Central Secretariat grievances were less than 21 days old in June 2026.
- Citizen feedback
- More than 10.7 lakh feedback responses were recorded in 2025.
Sources
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