Politics · China · 3 hrs ago
Beijing forum examines digital approaches to urban governance
The 2026 Beijing Forum on Swift Response to Public Complaints opened in Beijing on Monday for a two-day event.
More than 3,200 participants from over 70 countries and regions are taking part.
The forum’s theme is using digital tools to build a people-focused city.
Beijing began its public-complaints initiative in 2019 to respond to residents’ concerns and everyday problems.
It combined more than 60 hotline services into one main number, 12345.
In just over seven years, the city handled about 200 million public appeals, with resolution and satisfaction rates both above 97 percent.
The forum brings experts together to explore new approaches to modern urban governance.
The 2026 Beijing Forum on Swift Response to Public Complaints began in Beijing on Monday.
The two-day event brought together more than 3,200 participants from over 70 countries and regions.
Chinese and international experts gathered to explore ways to modernize urban governance.
The forum’s theme was “Digital Intelligence Era and People’s City.”
Beijing says it has handled about 200 million public appeals in just over seven years, with resolution and satisfaction rates both above 97 percent.
- Who
- More than 3,200 participants from over 70 countries and regions, including Chinese and international experts.
- What
- The 2026 Beijing Forum on Swift Response to Public Complaints opened to examine approaches to urban governance.
- When
- It began Monday and was scheduled to run for two days. The article was published on October 13, 2026.
- Where
- Beijing, China.
- Why
- To explore new paths for modernizing urban governance.
This story does not have two clearly opposing sides.
Beijing launched its swift response to public complaints initiative.
Beijing had handled about 200 million public appeals, with resolution and satisfaction rates both exceeding 97 percent.
The 2026 Beijing Forum on Swift Response to Public Complaints began in Beijing as a two-day event.
- Participants
- More than 3,200
- Countries and regions
- Over 70
- Forum duration
- Two days
- Hotline
- 12345, integrating more than 60 hotline services
- Public appeals
- About 200 million handled in just over seven years
- Resolution and satisfaction rates
- Both exceeded 97 percent
Sources
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