1 week ago

Odisha Launches WhatsApp System for Revenue Grievance Redressal

Odisha has started a new way for people to complain about Revenue department services using WhatsApp.

The service works through a chatbot called Ama Sathi.

People can choose a complaint category, send details and upload documents.

Officials will examine the complaint and may ask Revenue Inspectors to verify information.

More senior officials can receive complaints that need higher-level action.

People will get messages showing what is happening with their complaint.

They will also be told whether it was resolved or rejected and can rate the service.

The government is discussing how to add complaints made in offices to the same system.

Key facts

Platform: Ama Sathi WhatsApp Chatbot
WhatsApp number: 9437292000
Initial complaint authority: The Tahasildar initially examines general grievances.
Escalation path: Complaints may move from the Tahasildar to the Revenue Inspector, Sub Collector, Additional District Magistrate and District Collector.
Citizen notifications: Updates may cover submission, progress, verification, escalation, resolution or rejection.
Additional features: The system supports document uploads, online tracking, field verification, digital records and service feedback.
Planned expansion: Physical complaints may be digitised and integrated into the unified grievance management system.

thehansindia.com · 1 week ago