1 day ago

Karnataka Plans Online Rural Complaint System for Panchayats

Karnataka plans to create a website and mobile app for people living in rural areas.

Residents will be able to complain about problems with Gram Panchayat services.

These problems could include drinking water, roads, sanitation, property taxes and lake management.

People can attach photos and videos to show what went wrong.

They will also be able to see which officer is handling the complaint.

The system will let them follow the complaint’s progress.

Officials are expected to solve complaints within a set time.

The minister says this should make rural government services more transparent and accountable.

Key facts

Proposed tools: A dashboard-based web portal and mobile application.
Complaint tracking: Complainants will be able to monitor the progress and status of grievances.
Evidence submissions: Users may submit photographs and videos with complaints.
Issues covered: e-Swathu, property tax assessment, social forestry, lakes, encroachments, drinking water, sanitation, rural roads and rural assets, among others.
Responsible officer details: The system is expected to show the responsible officer’s name and contact number.
Resolution standard: Officials have been directed to resolve complaints within a stipulated time frame.
Model cited: Khandre referred to Namma Bengaluru and the Sahaaya app as examples of integrated grievance systems.

thehansindia.com · 1 day ago