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Goa Government Says Negative Tourism Comments Have Significantly Declined
The Goa government says fewer people are posting negative comments about tourism in the state.
Officials watch social media and other websites to understand what visitors think.
Tourists have complained about taxis, safety, cleanliness, traffic and other services.
The government says different departments are working on these problems.
It has not made a detailed list grouping complaints from the last three years.
Officials say their actions are based on many sources of information, not one study.
Goa is also using online channels to promote tourism beyond its beaches.
A permanent team to track tourist experiences is still being considered.
Goa’s tourism minister said negative comments on social media and other digital platforms had reduced significantly.
The tourism department monitors online sentiment, visitor feedback, media reports, tourism statistics and stakeholder inputs.
Tourists have raised concerns about taxi fares, harassment, touts, cleanliness, traffic, safety and beach conditions.
The government said it had not categorised major tourist complaints from the past three years.
A proposed permanent Tourist Experience and Reputation Monitoring Cell remains under consideration.
- Who
- Goa Tourism Minister Rohan Khaunte, responding to a question from BJP MLA Nilesh Cabral.
- What
- The Goa government said negative online comments about tourism had declined significantly while acknowledging ongoing tourist complaints.
- Where
- Goa, with the reply given in the legislative assembly at Panaji.
- When
- During the Goa legislative assembly’s ongoing monsoon session; the report is dated September 2.
- Why
- To monitor visitor sentiment, address tourism-related complaints and improve perceptions of Goa.
Government Position
Critics’ Concerns
Online reputation
Government Position
Tourism Minister Rohan Khaunte said negative comments about Goa had reduced significantly.
Critics’ Concerns
Social-media influencers have criticised Goa tourism over alleged deterioration in law and order, taxi-related problems and other tourism issues.
Evidence and monitoring
Government Position
The government says it continuously assesses feedback and online sentiment using several information sources rather than relying on one standalone study.
Critics’ Concerns
The government acknowledged that it had not categorised the major complaints made by tourists over the past three years, and it provided no quantified reduction in negative comments.
Addressing complaints
Government Position
Officials say complaints are addressed periodically with departments including transport and police, while factual information is shared online.
Critics’ Concerns
The continued mention of complaints about harassment, safety, taxis, cleanliness and tourist services indicates that concerns remain under discussion.
Key facts
- Reported trend
- The government said the overall volume of negative digital comments about Goa had reduced significantly.
- Monitoring sources
- Officials use tourist feedback, stakeholder inputs, tourism statistics, media reports and digital and social-media trends.
- Reported complaints
- Issues include taxi fares, tourist harassment, touts, cleanliness, traffic congestion, public conveniences, beach conditions, safety and tourist services.
- Complaint categorisation
- No categorisation of major tourist complaints from the last three years had been undertaken.
- Promotion strategy
- Digital platforms are being used to promote responsible and experiential tourism beyond beaches.
- Additional spending
- The department said no separate expenditure had been incurred for these initiatives.
- Proposed monitoring cell
- A permanent Tourist Experience and Reputation Monitoring Cell is under process.
Sources
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