4 days ago
Consumer Commission Orders Holiday Firm to Pay Rs 95,000
Stephen Immanuel paid Rs 35,000 for a holiday membership.
He said the company promised seven days of hotel stays each year for his family.
When he tried to book stays, he found extra rules that he said had not been explained earlier.
Some hotels were outside the cities, and one day of travel could use two membership days.
He was also told to pay Rs 1,600 for breakfast.
A consumer commission decided that these conditions were unfair and showed poor service.
It ordered the company to return his money with interest.
The company must also pay compensation and his legal costs.
The Tirunelveli consumer commission ordered Orchid Vacation Limited to refund a Rs 35,000 membership fee with interest.
Consumer Stephen Immanuel said promised holiday facilities were not provided as represented during enrollment.
He alleged that undisclosed booking conditions included distant hotels, reduced membership days and a breakfast charge.
The commission awarded Rs 50,000 for mental agony and deficiency of service, plus Rs 10,000 for litigation expenses.
The company must pay within one month, or the amount will accrue 9 per cent interest.
- Who
- Stephen Immanuel, an assistant executive engineer with the Tamil Nadu Electricity Board, and Orchid Vacation Limited.
- What
- The Tirunelveli District Consumer Disputes Redressal Commission ordered the holiday company to refund the membership fee with interest and pay Rs 60,000 in compensation and litigation expenses.
- Where
- The dispute was heard by the Tirunelveli District Consumer Disputes Redressal Commission in Tamil Nadu.
- When
- Immanuel attended the enrollment meeting on June 20, 2025; the order calculated refund interest from May 4, 2026, to August 27, 2026.
- Why
- The commission found that conditions imposed during booking differed from the assurances made at enrollment, amounting to deficiency in service and an unfair trade practice.
Key facts
- Complainant
- Stephen Immanuel, 56
- Company
- Orchid Vacation Limited, a Chennai-based holiday membership company
- Membership payment
- Rs 35,000
- Compensation for mental agony and deficiency
- Rs 50,000
- Litigation expenses
- Rs 10,000
- Refund interest
- 6.5 per cent from May 4, 2026, to August 27, 2026
- Compliance deadline
- Payment within one month of receiving the order; otherwise, 9 per cent interest applies
Sources
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