2 weeks ago
Kerala travel agency to pay Rs 5 lakh to tourists
A group of 22 people paid money to a travel company to help them visit temples and see Kashmir.
The company promised to arrange hotels, buses, and other help.
But when the group arrived at the train station, nobody from the company was there.
The travellers had to pay extra money on their own.
They even had to walk about 15 kilometres to reach the Vaishno Devi Temple.
The group leader complained to a consumer court in Kerala.
The court said the travel company did something wrong.
The court ordered the company to pay back more than 5 lakh rupees.
The company did not show up to defend itself.
This ruling shows that companies must do what they promise when people pay them.
A Kerala consumer commission ordered a travel agency to pay over Rs 5 lakh to a 22-member tour group.
The agency failed to provide promised accommodation, transport and other arrangements during the Kashmir trip.
The group had to walk about 15 km to reach the Vaishno Devi Temple without agency assistance.
Each of the 22 travellers had paid Rs 21,000 to the agency for the trip.
The agency did not appear before the commission and must comply with the order within 60 days.
- Who
- A 22-member tour group led by a complainant, the Alappuzha District Consumer Disputes Redressal Commission, and a travel agency with its partners.
- What
- The commission ordered the travel agency to pay Rs 4.98 lakh plus Rs 3,000 in costs for failing to provide promised services.
- Where
- Alappuzha, Kerala, and the Kashmir trip including the Vaishno Devi Temple and Katra Railway Station.
- When
- The order was issued on July 31; the group reached Katra Railway Station on March 22, 2025.
- Why
- The agency collected Rs 21,000 from each traveller but failed to comply with the promised itinerary, causing extra expenses and a 15-km walk.
Key facts
- Compensation ordered
- Rs 4.98 lakh
- Costs of proceedings
- Rs 3,000
- Group size
- 22 travellers
- Amount paid per traveller
- Rs 21,000
- Distance walked
- About 15 km to Vaishno Devi Temple
- Commission
- Alappuzha District Consumer Disputes Redressal Commission
- Order date
- July 31
- Compliance deadline
- 60 days
Quotes
Presidential Sholy P R
Judge of Alappuzha District Consumer Disputes Redressal Commission
““It is, of course, made more trouble to the team of travellers, especially the complainant as their team leader, following the irresponsible attitude of the opposite parties.””
indianexpress.com
Advocate K A Eswariamma
Legal counsel for the complainant
““The complainant was represented by advocate K A Eswariamma in the matter.””
indianexpress.com
Sources
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