3 weeks ago
Events firm held guilty; bride's father wins Rs 6.7 lakh payout
A dad in India hired a wedding party company to organize his daughter's wedding events.
He gave the company a very large advance payment of Rs 13 lakh.
The company organized the engagement and the sangeet events, but then said it would not do the other events.
It wanted more money before continuing, so the dad had to find another company in a hurry.
The dad complained to a special consumer court.
The court said the wedding company behaved unfairly and broke the rules.
It ordered the company to give the dad back Rs 5.60 lakh.
The company also had to pay him Rs 1 lakh for the trouble and Rs 10,000 for court costs.
In the end, the dad won his case.
The case shows that companies cannot just stop helping customers whenever they want.
A Telangana consumer forum held a wedding event management company guilty of deficiency in service and unfair trade practice over a payment dispute.
The company allegedly stopped providing services for the bride's remaining pre-wedding functions despite receiving Rs 13 lakh in advance.
The 56-year-old father had to engage another service provider after the company demanded Rs 25 lakh and an additional advance payment.
The Hyderabad Consumer Disputes Redressal Commission ordered a refund of Rs 5.60 lakh plus Rs 1 lakh compensation and Rs 10,000 in costs.
The commission noted that no signed document established the payment terms the company relied upon, calling its conduct unfair.
- Who
- A 56-year-old man who hired the firm for his daughter's October 2024 wedding events, the unnamed wedding event management company, and the Hyderabad Consumer Disputes Redressal Commission.
- What
- The commission held the event management company guilty of deficiency in service and unfair trade practice, ordering it to refund Rs 5.60 lakh plus Rs 1 lakh compensation and Rs 10,000 in costs.
- Where
- Hyderabad, Telangana.
- When
- The order was passed on July 22; the wedding events took place in October 2024, with the engagement on October 20 and the sangeet on October 27, 2024.
- Why
- The company allegedly stopped providing the remaining pre-wedding services (haldi, mehendi, pellikuturu and house decoration) over a payment dispute despite receiving Rs 13 lakh in advance.
Complainant's account
Company's defence
Reason for stopping services
Complainant's account
The father says the company refused to return money and later informed his wife on WhatsApp that it would not provide the remaining services, then demanded Rs 25 lakh plus an additional advance.
Company's defence
The company says the complainant failed to honour the agreed payment terms and used alleged dissatisfaction as an excuse to evade payment owed to it.
Quality of services
Complainant's account
The father says he was dissatisfied with the arrangement of the engagement and sangeet events.
Company's defence
The company claims the complainant expressed no dissatisfaction with the engagement (October 20) and sangeet (October 27), which it says were organized satisfactorily.
Agreed payment terms
Complainant's account
The father says they mutually agreed to cancel subsequent events with a refund of Rs 6.60 lakh from the Rs 13 lakh advance.
Company's defence
The company argues the complainant agreed to the payment terms but failed to honour them; the commission noted there was no signed document establishing these terms.
Key facts
- Advance paid
- Rs 13 lakh
- Refund ordered
- Rs 5.60 lakh
- Compensation
- Rs 1 lakh
- Litigation costs
- Rs 10,000
- Total payout
- Rs 6.70 lakh
- Order date
- July 22
- Payment deadline
- Within 45 days
- Wedding events
- October 2024 (engagement Oct 20; sangeet Oct 27)
Sources
Related news
Punjab Consumer Commission Orders Resort to Refund Wedding Advance
Consumer Commission Orders Holiday Firm to Pay Rs 95,000
Commission orders pizza franchisor to refund Rs 3 lakh
Delhi man denied Manali trek refund wins payout after rain cancellation
Punjab man wins Dubai trip after Honda denies promotional scheme
Andhra man wins Rs 20,000 after bus boarding point shift
