1 week ago
Punjab Consumer Commission Orders Resort to Refund Wedding Advance
A family booked a luxury resort for a wedding, but the wedding was later cancelled.
The bride’s father had already paid the resort Rs 10 lakh.
The resort wanted to keep all of that money.
A consumer commission in Gurdaspur said keeping everything was unfair.
The commission allowed the resort to keep Rs 1.5 lakh for booking work and possible losses.
It ordered the resort to return the remaining Rs 8.5 lakh.
The decision was issued on August 18.
This means businesses may not always be allowed to keep an entire advance payment when an event is cancelled.
A Gurdaspur district consumer commission ordered a luxury resort to refund Rs 8.5 lakh to a bride’s father.
The wedding booking was cancelled after the resort had received a Rs 10 lakh advance.
The commission ruled that keeping the entire advance amounted to deficiency in service.
It allowed the resort to retain Rs 1.5 lakh, or 15% of the advance.
The retained amount was deemed reasonable compensation for administrative costs and possible cancellation losses.
- Who
- The Gurdaspur district consumer commission, a luxury resort, and the bride’s father.
- What
- The commission ordered the resort to refund Rs 8.5 lakh after a wedding booking was cancelled.
- Where
- Gurdaspur, Punjab.
- When
- The order was dated August 18; the year was not specified.
- Why
- The commission found that retaining the entire Rs 10 lakh advance amounted to deficiency in service.
Key facts
- Refund ordered
- Rs 8.5 lakh
- Original advance
- Rs 10 lakh
- Amount retained
- Rs 1.5 lakh
- Retention allowed
- 15% of the advance
- Booking purpose
- A marriage event at a luxury resort
- Decision-making body
- District consumer commission in Gurdaspur
- Order date
- August 18
Sources
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