1 week ago
TG-NPDCL launches AI WhatsApp chatbot for 24-hour consumer services
TG-NPDCL has created a new computer helper on WhatsApp.
People can use it to ask questions about their electricity service.
The helper is available all day and every day.
Customers can ask about power complaints, bills, new connections and solar services.
They should save 87124 81489 and send “Hi” on WhatsApp.
They can also use the number 1912, a mobile app or the company website.
These tools send complaints to the right officials.
TG-NPDCL says the goal is to solve problems faster and make customers happier.
TG-NPDCL has launched an AI-powered WhatsApp chatbot for electricity consumers.
The chatbot is available 24 hours a day, seven days a week, at 87124 81489.
Customers can seek help with complaints, bills, new connections and solar power services.
Consumers can access services through WhatsApp, toll-free number 1912, a mobile app and the website.
The digital systems register complaints, forward them to officials and monitor resolution progress.
- Who
- Telangana Northern Power Distribution Company Limited (TG-NPDCL), represented by Mulugu Circle Superintending Engineer B. Bikshapati.
- What
- TG-NPDCL launched an AI-powered WhatsApp chatbot and strengthened its other digital service channels.
- Where
- The announcement was made in Warangal, for TG-NPDCL electricity consumers.
- When
- The initiative was discussed on Saturday; the articles do not provide a specific date.
- Why
- To let consumers register complaints and access electricity-related services more quickly and conveniently without visiting power offices.
Key facts
- Chatbot availability
- 24 hours a day, seven days a week
- WhatsApp number
- 87124 81489
- Access instruction
- Save the number and send “Hi” on WhatsApp
- Services covered
- Power complaints, billing details, new connections, solar services and other queries
- Other channels
- Toll-free 1912, mobile app and website
- Complaint handling
- Complaints are registered, forwarded to concerned officials and monitored through resolution
- Stated goal
- Faster, transparent and convenient service and improved customer satisfaction
Quotes
B. Bikshapati
Mulugu Circle Superintending Engineer at TG-NPDCL
“Customer satisfaction is our top priority. We are expanding the use of technology to ensure every electricity consumer receives prompt and quality service.”
thehansindia.com
“Technology-enabled services and faster responses leading to solutions — consumer satisfaction is TG-NPDCL’s goal.”
thehansindia.com
Sources
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