18 hrs ago
Pune Airport Expands Yatri Seva Abhiyan to 24 Days
Pune Airport is planning a 24-day programme to make travelling easier for passengers.
It will run from September 17 to October 10, 2026.
The programme is called Yatri Seva Abhiyan.
Airport workers will focus on cleanliness, parking, seating and helping elderly and disabled passengers.
They will also improve signs, flight information, baggage services and drinking-water access.
Staff will help passengers use Digi Yatra, Wi-Fi and digital kiosks.
The airport will provide attention to children, families, women and passenger complaints.
Workers will also check food outlets, promote sustainability and learn how to serve passengers more kindly.
Pune Airport will conduct Yatri Seva Abhiyan 2026 from September 17 to October 10.
The campaign will address cleanliness, parking, seating, accessibility, baggage, security and passenger information.
Digital assistance will include Digi Yatra, free Wi-Fi, digital kiosks and a help desk during busy hours.
The airport will focus on family facilities, grievance redressal, sustainability and frontline staff training.
Airlines, security agencies and ground staff will jointly identify recurring problems and work toward lasting improvements.
- Who
- Pune Airport, led by Airport Director Santosh Dhoke, with airlines, security agencies, ground staff and other stakeholders.
- What
- A 24-day Yatri Seva Abhiyan passenger-service campaign.
- Where
- Pune Airport; the article also says similar improvements are intended to be rolled out across airports in the country.
- When
- September 17 to October 10, 2026.
- Why
- To improve passengers’ everyday experience and turn campaign measures into lasting service practices.
Key facts
- Campaign
- Yatri Seva Abhiyan 2026
- Duration
- 24 days
- Dates
- September 17–October 10, 2026
- Guiding principles
- Seva, Swachhata, Sahyog and Service with Smile
- Digital services
- Digi Yatra, free Wi-Fi, digital kiosks and a special assistance desk
- Passenger support
- Facilities and assistance for elderly, differently-abled, women, children, families and first-time flyers
- Additional checks
- Hygiene and rate-list inspections of terminal food outlets, plus health checkups for sanitation workers
Quotes
Santosh Dhoke
Pune Airport Director who outlined the campaign’s structure and goals
“Unlike a one-day event conducted last year, the initiative has been spread across 24 days, with each day focused on a specific aspect of the airport experience – ranging from cleanliness and digital services to security, parking and seating.”
indianexpress.com
“We have four Regional Connectivity Routes from Pune, and most of the passengers on these are first-time flyers, so we would be giving them a seamless check-in experience.”
indianexpress.com
Sources
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