2 weeks ago
SpiceJet Pune-Delhi Flight Delayed 12 Hours, Passengers Denied Refreshments
A group of grown-ups were waiting at an airport to fly from Pune to Delhi.
Their airplane was supposed to leave very early in the morning.
But the plane did not come on time, and they waited almost the whole day.
The plane only took off in the evening, about 12 hours later.
The passengers were hungry and thirsty because the airline did not give them any food or drinks.
Nobody told them clearly what was going on, except that the airplane had not arrived.
Some people missed important work meetings because of the delay.
The airport said it was not their fault and that the airline should have helped the passengers.
In India, there are safety rules that say airlines must give food and offer refunds or new flights when delays are very long.
SpiceJet flight SG937 from Pune to Delhi was delayed nearly 12 hours on Tuesday, departing around 5:15 pm instead of the scheduled 5:55 am.
Passengers said they received no refreshments, no alternative flight, and were only told the aircraft had not arrived.
Travelers reported missing office meetings and pre-planned trips in Delhi because of the delay.
A Pune Airport official said the delay was a SpiceJet issue and that the airline should have taken care of passenger refreshments.
DGCA rules require airlines to provide free meals after a three-hour delay threshold and to offer an alternate flight or full refund if a domestic flight is delayed more than six hours.
- Who
- Passengers of SpiceJet flight SG937 travelling from Pune to Delhi, including travelers named Santosh and Arjun, along with a Pune Airport official.
- What
- The flight was delayed by nearly 12 hours, with passengers reporting no refreshments, no alternative flight, and poor communication from the airline.
- Where
- Pune airport, on a flight bound for Delhi.
- When
- Tuesday; the flight was scheduled to depart at 5:55 am and took off at around 5:15 pm.
- Why
- Passengers were told the aircraft had not arrived; the airport official said the airline was responsible for caring for passengers during the delay.
Passengers and airport official
SpiceJet
Responsibility for passenger welfare during the delay
Passengers and airport official
Passengers and the Pune Airport official say SpiceJet failed to provide refreshments, alternative flights, or clear timelines, and that the airline should have taken care of passengers.
SpiceJet
SpiceJet cited the aircraft not arriving as the reason for the delay; the article does not include a formal response from the airline to the complaints about refreshments and alternatives.
Adequacy of communication
Passengers and airport official
Passengers say they were kept waiting for hours without clear information and were not given the exact reason for the delay.
SpiceJet
SpiceJet staff repeatedly told passengers that the aircraft had not arrived, which was the reason given at the time; no further airline response is reported in the article.
Key facts
- Airline
- SpiceJet
- Flight number
- SG937
- Route
- Pune to Delhi
- Scheduled departure
- 5:55 am
- Actual departure
- Around 5:15 pm
- Delay duration
- Nearly 12 hours
- DGCA meal rule threshold
- 3 hours for flights with block time over 2.5 hours and up to 5 hours
- DGCA rule for delays over 6 hours
- Airline must offer an alternate flight within 6 hours or a full refund
Quotes
Santosh
Passenger on SpiceJet flight SG937
“I had important meetings scheduled in Delhi, but because of the delay, I had to miss them. We were kept waiting for hours without clear information. We had no choice but to sit and wait. We were not told the exact reason for the delay.”
freepressjournal.in
“The flight was supposed to leave at 5.55 am but finally took off at 5.15 pm. We were not given refreshments, and no alternative flight was offered. The only reason we were told was that the aircraft had not arrived.”
freepressjournal.in
Sources
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