Business · Economy · 11 hrs ago
Vacancies for receptionists and call-centre staff have halved since 2023
More companies are having computers, AI systems and chatbots handle customer service instead of people.
The change affects receptionists, telephone operators and call-centre staff.
Some call-centre work is also moving abroad.
Together, these shifts have helped halve vacancies for these jobs since 2023.
This means fewer advertised openings for people seeking this kind of work.
The account does not say what will happen next.
Vacancies for receptionist and call-centre jobs have halved since 2023.
Companies are increasingly using computers rather than people to help customers.
AI and chatbots are becoming more common.
Some receptionist and call-centre work is also moving abroad.
- Who
- Receptionists, telephone operators and call-centre staff are affected.
- What
- Vacancies for these kinds of jobs have halved since 2023.
- When
- Since 2023; the report was published on 12 October 2026.
- Where
- Not stated.
- Why
- AI and chatbots are taking on more customer service work, and some jobs are moving abroad.
This story does not have two clearly opposing sides.
Vacancies for these kinds of jobs have halved.
De Telegraaf published its report on the decline in vacancies.
- Vacancy change
- Halved since 2023
- Roles affected
- Receptionists, telephone operators and call-centre staff
- Customer service
- More companies use computers rather than people to help customers
- Factors cited
- AI, chatbots and work moving abroad
Sources
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