Business · Companies · 7 hrs ago
Albert Heijn disruption drives more orders to Jumbo and Picnic
Albert Heijn, the Netherlands’ largest supermarket chain, took several IT systems offline after a cybersecurity incident.
Its website stopped working, online orders were unavailable and several distribution centres were halted.
That made it harder to restock some stores, where shelves became empty in places.
Rival chain Jumbo and online supermarket Picnic said they were receiving more online orders and were increasing capacity.
The supermarket trade group CBL said it was considering what to do if supply problems lasted, but urged people to shop as usual because there was no reason to panic.
The Dutch agriculture ministry said the situation was concerning and that it was monitoring developments.
It remains unclear what happened or whether anyone gained access to Albert Heijn’s systems.
Albert Heijn’s IT disruption has led Jumbo and Picnic to report more online orders.
Jumbo says it is increasing capacity, while Picnic expects several thousand extra orders if the rise continues.
Albert Heijn took IT systems offline after a cybersecurity incident, disrupting online orders and deliveries to some stores.
The cause of the incident and whether anyone gained unauthorised access remain unclear.
The Dutch supermarket industry body says there is no reason for panic and that the country’s supermarket network can absorb some disruption.
- Who
- Albert Heijn is experiencing the disruption; Jumbo and Picnic report more online orders.
- What
- An IT disruption linked to a cybersecurity incident has affected Albert Heijn’s online orders and deliveries to stores.
- When
- Albert Heijn took systems offline yesterday afternoon, according to the article.
- Where
- The Netherlands.
- Why
- Albert Heijn said it acted because of a cybersecurity incident. The cause and whether anyone entered its systems remain unclear.
This story does not have two clearly opposing sides.
Albert Heijn took various IT systems offline because of a cybersecurity incident.
Albert Heijn’s website and online ordering have not worked, and several of its distribution centres have been idle.
Picnic has seen an increase in orders for the following day.
- Jumbo
- Reports an increase in online orders and says it is scaling up.
- Picnic
- Expects several thousand extra orders if the current increase continues.
- Albert Heijn
- Its website and online ordering have not worked since the systems were taken offline.
- Distribution centres
- Several Albert Heijn centres have been idle, affecting store supplies.
- Market share
- Albert Heijn had about 38% of the Dutch supermarket market last year, according to NielsenIQ.
What people are saying
We have to anticipate higher demand. If this goes on longer at Albert Heijn, there will naturally be quite a gap. We are trying to fill it as well as we can.
If it continues as it is now, we will end up with several thousand extra orders, which is why we are currently scaling up delivery capacity.
Our appeal is: just do your shopping as you normally do, there is no reason to panic.
Sources
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