Business · Companies · 9 hrs ago
KLM moves Dutch-language written customer service to Manila
KLM is moving its written customer service for Dutch customers to Manila, the capital of the Philippines.
Staff there will handle customer questions in Dutch with help from an AI translation tool.
The move affects about 150 employees in the Netherlands, who will lose their current jobs.
Their work will be taken over by staff in the Philippines.
The change concerns written customer service, not other KLM services.
The sources do not say when the move will happen or what support the affected employees will receive.
KLM is moving its written Dutch-language customer service to Manila, the capital of the Philippines.
About 150 employees will lose their current jobs as a result, according to internal documents reviewed by De Telegraaf.
Filipino staff will handle Dutch customer questions using an AI translation tool.
The report did not state when the move will take place.
- Who
- KLM and the employees handling its written customer service.
- What
- KLM is moving its written Dutch-language customer service to Manila. Filipino staff will handle customer questions using an AI translation tool.
- When
- Not stated
- Where
- Manila, the capital of the Philippines.
- Why
- Not stated
This story does not have two clearly opposing sides.
This story does not have a timeline yet.
- Destination
- Manila, the Philippines
- Affected employees
- About 150
- Translation tool
- AI tool used by Filipino staff to handle Dutch customer questions
Sources
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