Business · Companies · 2 days ago
Coupang to compensate customers, riders and restaurants after system outage
Coupang experienced a system outage in South Korea around midnight on October 9 that lasted more than two hours.
Its app and website were inaccessible, and internal systems used for logistics were also disrupted.
Some deliveries could not be completed, and orders were cancelled.
Coupang plans to give customers whose product orders were cancelled 5,000 won in Coupang Cash, usable for six months.
Coupang Eats will give a 3,000-won coupon to customers whose food orders were cancelled and a 1,000-won coupon to customers who tried but could not place an order.
Riders whose accepted orders were cancelled may receive 1,000 won if they reached the restaurant, or the full delivery fee if they had picked up the food.
Coupang Eats also plans to compensate restaurant owners for cancelled orders, while rider payments will be made automatically on the next settlement date.
Coupang said it would compensate customers, riders and restaurant owners affected by an overnight system outage.
The outage began around midnight on October 9 and lasted more than two hours, according to reports.
Coupang’s app and website were inaccessible, and internal systems, including logistics operations, were disrupted.
Some deliveries and Coupang Eats orders were cancelled or could not be completed.
Customers whose Coupang orders were cancelled will receive 5,000 won in Coupang Cash.
- Who
- Coupang and its delivery service, Coupang Eats, will compensate affected customers, riders and restaurant owners.
- What
- A system outage disrupted services and led to cancelled orders; Coupang announced compensation.
- When
- The outage began around midnight on October 9 and lasted more than two hours.
- Where
- Coupang’s app, website and internal systems were affected.
- Why
- The outage was attributed to a system error. Its cause was not stated.
This story does not have two clearly opposing sides.
No direct quotes in the coverage so far.
A system outage began, disrupting Coupang’s app, website and internal systems.
The outage ended, after disrupting deliveries and Coupang Eats orders.
Coupang announced compensation for affected customers, riders and restaurant owners.
- Coupang customer compensation
- 5,000 won in Coupang Cash for customers whose orders were cancelled
- Coupang Eats cancelled-order compensation
- 3,000 won coupon
- Failed Coupang Eats order attempts
- 1,000 won coupon
- Rider compensation
- 1,000 won for a cancelled order with a confirmed store arrival; the full delivery fee for an order cancelled after pickup
- Outage timing
- Began around midnight on October 9 and lasted more than two hours
Sources
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