Chick-fil-A keeps humans at drive-thrus as McDonald’s tests AI ordering

Chick-fil-A wants people, not AI, to take drive-thru orders because it sees those conversations as part of good service.

McDonald’s is testing an AI system that takes orders in English and Spanish.

It says its technology can help restaurants run more smoothly, but past tests had problems with incorrect orders.

Separately, McDonald’s denies a lawsuit’s claim that its pricing system helped coordinate higher menu prices.

The debate shows how businesses must weigh faster service against mistakes and responsibility.