Health · Healthcare & Policy · 2 days ago
UPMC works through portal and workflow issues after Epic transition
UPMC is adjusting to a recent phase of its move to Epic, a health-record system.
Patients have reported problems using the MyUPMC portal, missing information and longer waits at some facilities.
The hospital says it is working through technical and workflow issues.
These problems matter because patients and staff rely on the system to access and manage health information.
Pittsburgh-based UPMC is working through patient portal, workflow and technical issues after the latest phase of its transition to Epic.
Patients have reported trouble logging in to the MyUPMC portal and missing information.
Some patients have also faced longer waits at UPMC facilities since the go-live.
UPMC CIO Chris Carmody described the transition as being in a “stabilization period,” according to the headline.
- Who
- UPMC, its patients and CIO Chris Carmody
- What
- UPMC is addressing patient portal, workflow and technical issues after a phase of its Epic transition.
- When
- Since the go-live; TribLive reported on the issues on Oct. 7.
- Where
- Pittsburgh-based UPMC facilities and the MyUPMC portal
- Why
- Not stated
This story does not have two clearly opposing sides.
No direct quotes in the coverage so far.
This story does not have a timeline yet.
- Organization
- UPMC
- Electronic health record system
- Epic
- Patient portal
- MyUPMC
- UPMC CIO
- Chris Carmody
- TribLive report date
- Oct. 7
Sources
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