Business · Companies · 2 hrs ago
UBS customers receive overnight activation-code texts after technical problem
A UBS customer received two activation-code texts after midnight on Sunday night.
She said the bank had usually contacted her by letter or phone, so the messages surprised her.
The next morning, a UBS employee reportedly told her the messages were caused by a technical problem and that other customers had contacted the bank.
UBS did not respond to questions about the incident.
The account raises questions about the reliability of the bank’s IT systems, but it does not establish whether the texts were linked to an attack.
UBS is expanding its use of artificial intelligence as part of a plan to cut costs, and senior staff are expected to pass AI tests.
The account gives no further details about what caused the texts or what UBS will do next.
UBS sent two text messages asking a customer to use an activation code during the night before Monday.
The customer contacted the bank the next morning to ask what the messages meant.
A UBS employee told her they were caused by a technical problem and that many affected people had already contacted the bank.
The article said UBS did not respond to questions about the messages.
The cause of the technical problem was not stated.
- Who
- UBS customers, including a customer quoted in the article, received the messages.
- What
- UBS sent text messages asking recipients to use an activation code.
- When
- During the hours after midnight before Monday; the customer contacted UBS the next morning.
- Where
- Not stated.
- Why
- A UBS employee reportedly described the messages as the result of a technical problem; its cause was not stated.
This story does not have two clearly opposing sides.
A UBS customer received two text messages asking her to use an activation code.
The customer asked UBS what the messages meant and was told they were due to a technical problem.
- Messages
- Two text messages sent to one customer
- Message request
- Use the listed activation code
- Bank's explanation
- A technical problem
- Other reports
- Many affected people had contacted UBS
What people are saying
A staff member said it was a technical problem
Many affected people had already got in touch
Sources
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