Politics · Indonesia · 22 hrs ago
Legal aid group urges Indonesia police to make complaint handling transparent
Indonesia’s Community Legal Aid Institute, known as LBHM, wants the police to change how they handle public complaints.
The group says people should not have to make a case go viral online to get justice.
Indonesia’s new National Police Chief, Suyudi Ario Seto, pledged to address that problem after taking office on October 1, 2026.
LBHM says the police need a transparent system to record, check and act on every complaint, and to show its progress.
It also wants clear explanations when cases move forward or are stopped.
The group says reforms should include stronger oversight of police powers and judge success by fair, lawful case handling rather than the number of arrests or cases.
It also calls for inclusive procedures and access to legal aid for vulnerable groups, with changes carried out across police units throughout Indonesia.
LBHM urged National Police Chief Suyudi Ario Seto to make police complaint handling transparent and overhaul the public reporting system.
The group said reports should be received, recorded, verified, acted upon and monitored, with progress visible to the public.
LBHM said the “no viral, no justice” perception reflects uncertainty about how reports are handled and problems with police service culture.
Suyudi pledged to address the perception, saying complainants should receive updates on developments that can be disclosed.
LBHM also called for stronger oversight, revised measures of police performance and inclusive procedures for vulnerable groups.
- Who
- Indonesia’s Community Legal Aid Institute (LBHM) urged National Police Chief Suyudi Ario Seto to reform complaint handling.
- What
- LBHM called for a transparent system to receive, process and monitor public reports.
- When
- LBHM issued its statement on October 9, 2026; the article was published October 11.
- Where
- Indonesia.
- Why
- LBHM said the “no viral, no justice” perception reflects uncertainty about report processing and problems with police service culture.
This story does not have two clearly opposing sides.
The National Police must also establish a mechanism ensuring that every report is received, recorded, verified, acted upon, and monitored for progress in a manner transparent to the public.
Complainants have the right to know about developments that can be disclosed, without needing to seek informal access to investigators.
Instead, success should be measured by the quality of handling—ensuring actions are lawful, evidence-based, provide legal certainty, and uphold justice.
Suyudi was inaugurated as National Police Chief and pledged to address the “no viral, no justice” perception.
LBHM issued a statement calling for transparent complaint-handling mechanisms.
Tempo EN published its report on LBHM’s call for reform.
- National Police Chief
- Suyudi Ario Seto
- LBHM statement
- October 9, 2026
- Appointment
- Suyudi was inaugurated on October 1, 2026
- Regional police chiefs
- 19 were rotated
- Reporting system
- LBHM called for reports to be received, recorded, verified, acted upon and monitored
Sources
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