3 days ago
Kerala Consumer Commission Awards Rs 15,000 Over Metallic Dessert Object
A man bought a dessert called Pista Kunafa from an outlet in Kerala.
He said he found a thin metal object inside the pastry.
He complained about the food and the businesses involved.
The Palakkad consumer commission considered his complaint.
On September 3, it ordered the outlet and its parent company to pay him Rs 15,000.
The commission said the businesses had not properly handled their responsibilities.
It also said their actions could be considered poor service or an unfair trade practice.
The businesses did not take part in the proceedings after the complaint was filed.
A Kerala consumer commission ordered a dessert outlet and its parent company to pay Rs 15,000.
The case concerned a narrow metallic object allegedly found embedded in a Pista Kunafa pastry.
The Palakkad District Consumer Disputes Redressal Commission issued its observations on September 3.
The outlet and parent company were held jointly and severally liable for the payment.
The commission described the conduct as severe deficiency in service or an unfair trade practice.
- Who
- A Kerala customer, the dessert outlet, and its parent company were involved.
- What
- The Palakkad District Consumer Disputes Redressal Commission ordered the outlet and parent company to jointly and severally pay Rs 15,000 after a customer allegedly found a narrow metallic object in a Pista Kunafa dessert.
- Where
- Palakkad, Kerala.
- When
- The commission made the observations on September 3; the article does not specify the year.
- Why
- The commission found that the businesses failed to fulfil their obligations after the customer raised a complaint about the food product.
Key facts
- Compensation
- Rs 15,000
- Product
- Pista Kunafa pastry dessert
- Reported issue
- A narrow metallic object was allegedly embedded in the dessert
- Authority
- Palakkad District Consumer Disputes Redressal Commission
- Decision date
- September 3
- Liable parties
- The dessert outlet and its parent company
- Commission’s assessment
- Severe deficiency in service or unfair trade practice
Quotes
Palakkad District Consumer Disputes Redressal Commission
Kerala’s district consumer disputes redressal commission that issued the order
“It is amply clear that the opposite parties miserably failed to fulfil their obligations as a business entity dealing with a consumer who raised an issue to them.”
indianexpress.com
Sources
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