3 days ago
Punjab Consumer Commission Orders Compensation Over Expired Cold Drink Sale
A retailer sold a cold drink bottle after its expiry date.
The bottle was sold one day after the date printed on it.
The consumer complained to a commission in Punjab.
The commission decided that the retailer was responsible.
It said selling the expired drink was an unfair business practice.
The retailer must return the Rs 69 paid for the drink.
The retailer must also pay Rs 10,000 for the consumer’s trouble and distress.
The decision was issued on September 8.
A Punjab consumer commission found a retailer liable for selling an expired cold drink.
The bottle was sold to a consumer one day after its expiry date.
The commission ordered the retailer to refund the consumer Rs 69.
The retailer was also ordered to pay Rs 10,000 in compensation.
The commission cited deficiency in service, unfair trade practice, monetary loss and mental agony.
- Who
- A consumer, the retailer, and the Punjab consumer commission, led by President Sanjeev Batra and member Monika Bhagat.
- What
- The commission ordered a retailer to refund Rs 69 and pay Rs 10,000 after selling an expired cold drink.
- Where
- Punjab.
- When
- The order was issued on September 8; the product was sold one day after its expiry date.
- Why
- The commission found deficiency in service and unfair trade practice, and said the consumer suffered monetary loss, mental agony and shock.
Key facts
- Refund ordered
- Rs 69
- Compensation ordered
- Rs 10,000
- Product
- Cold drink bottle
- Violation
- Sale of a product one day after its expiry date
- Findings
- Deficiency in service and unfair trade practice
- Order date
- September 8
- Commission officials
- President Sanjeev Batra and member Monika Bhagat
Quotes
Consumer commission order
The written order issued by the Punjab consumer commission
“The acts and omissions of the OPs have not only resulted in causing of monetary loss to the complainant, but the complainant has also suffered mental agony and shock. As such, the OPs are guilty of rendering deficient service and also adopted the unfair trade practice while selling the expiry product to the complainant,”
indianexpress.com
Sources
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