1 day ago
Customer Wins Rs 30,000 After Graphics Card Delivery Dispute
A man paid Rs 1.98 lakh for a computer graphics card.
When his package arrived, he said it contained detergent powder instead.
He contacted the shopping company and other involved parties many times.
He wanted his money back.
The money was eventually refunded after he filed a consumer complaint.
A consumer commission in West Bengal said the repeated attempts to get help caused him mental pain.
The commission ordered the companies and other parties to pay him Rs 30,000.
The decision was issued on August 12.
A West Bengal customer ordered a computer graphics card worth Rs 1.98 lakh.
He said the delivered package contained a one-kilogram packet of detergent powder instead.
The customer repeatedly contacted the e-commerce platform, seller and other parties seeking a refund.
The full purchase amount was refunded after the consumer complaint was filed.
The district consumer commission ordered the opposite parties to pay the customer Rs 30,000 for mental pain and harassment.
- Who
- A customer, along with the e-commerce platform, seller and other opposite parties.
- What
- A district consumer commission ordered Rs 30,000 in compensation after the customer said detergent was delivered instead of a graphics card.
- Where
- West Bengal.
- When
- The commission issued its order on August 12; the year is not stated.
- Why
- The commission said the customer suffered mental pain after repeatedly communicating with the opposite parties to recover his money.
Key facts
- Product ordered
- Computer graphics card
- Order value
- Rs 1.98 lakh
- Product reportedly delivered
- One-kilogram packet of detergent powder
- Refund
- The entire purchase amount was refunded after the complaint was filed
- Compensation
- Rs 30,000
- Issuing body
- A district consumer commission in West Bengal
- Order date
- August 12; the year was not stated
Quotes
West Bengal district consumer commission
The consumer commission that issued the order in the case
“Documents show that the complainant made communication to the OPs number of times to get back his money but the OPs paid no heed to that communication. In our opinion such act of OPs caused mental pain and agony since the complainant had paid a huge amount.”
indianexpress.com
Sources
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