2 days ago
Kerala Hypermarket Ordered to Pay Rs 60,000 After Family Falls Ill
A family in Kerala bought prepared food from a hypermarket to eat after fasting for Ramzan.
The food included beef liver pepper, beef roast and chicken 65.
About 30 minutes after eating, the daughter reportedly became sick.
She had stomach pain, nausea and loose motions.
Other family members reportedly had similar problems.
The family complained to a consumer commission.
The hypermarket denied selling contaminated food and questioned the family’s medical evidence.
The commission said the hypermarket had not shown that the food was safe and hygienic.
It ordered the hypermarket to pay Rs 60,000, including compensation and legal costs.
A Malappuram consumer commission ordered a hypermarket to pay Rs 60,000 to a woman.
The woman alleged that her family fell ill after eating food bought to break their Ramzan fast.
The family had purchased beef liver pepper, beef roast and chicken 65 from the hypermarket.
Symptoms reportedly began about 30 minutes later and included abdominal pain, nausea and loose motions.
The commission awarded Rs 50,000 in compensation and Rs 10,000 in litigation costs after finding deficiency in service.
- Who
- A woman and her family, and the unnamed hypermarket that sold the food.
- What
- A consumer commission ordered the hypermarket to pay Rs 60,000 after finding deficiency in service linked to allegedly contaminated food.
- Where
- The case was decided by the Malappuram District Consumer Disputes Redressal Commission in Kerala.
- When
- The family reportedly developed symptoms about 30 minutes after eating; the commission issued its order recently.
- Why
- The commission found that the hypermarket had not demonstrated that the food was hygienic and fit for consumption and held it responsible for the family’s reported physical discomfort.
Consumer Commission and Complainant
Hypermarket
Whether the food was contaminated
Consumer Commission and Complainant
The complainant alleged that the family became ill after eating food purchased from the hypermarket, and the commission found that contaminated food had been sold.
Hypermarket
The hypermarket denied supplying contaminated food and maintained that the products were of good quality.
Evidence of illness
Consumer Commission and Complainant
The complainant presented medical evidence and alleged that the family suffered physical discomfort, mental agony and hardship.
Hypermarket
The hypermarket’s counsel disputed the medical evidence and alleged that the prescriptions had been fraudulently obtained to harm the establishment’s reputation.
Food safety responsibility
Consumer Commission and Complainant
The commission said the hypermarket had to establish that the food was hygienic and fit for consumption and noted food-safety records involving unsafe food items.
Hypermarket
The hypermarket did not accept liability for the family’s illness and contested the allegations.
Key facts
- Total payout
- Rs 60,000
- Compensation
- Rs 50,000
- Litigation costs
- Rs 10,000
- Food purchased
- Beef liver pepper, beef roast and chicken 65
- Reported symptoms
- Abdominal pain, nausea and loose motions
- Reported onset
- About 30 minutes after consuming the food
- Commission members
- President Mohandasan K and members Preethi Sivaraman C and Mohamed Ismayil C V
Quotes
Malappuram District Consumer Disputes Redressal Commission
Consumer dispute commission that issued the ruling
“The Commission finds that the opposite party had sold contaminated food items and thereby committed deficiency in service towards the complainant hence the opposite party is liable for their deficient service.”
indianexpress.com
“The commission finds that the opposite party has committed deficiency in service towards the complainant, as a result the complainant, her husband and two minor children had suffered physical discomfort”
financialexpress.com
Sources
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