5 hrs ago
Kerala Commission Orders Courier Officials to Pay Engineer Rs 41,000
An engineer in Kerala sent a parcel to his daughter in Hyderabad.
It had clothes, shoes, books, cosmetics and banana chips.
The parcel did not reach her, and the courier company did not return it.
The engineer and his daughter tried several times to find out what happened.
They also sent the company a legal notice, but the parcel was still not delivered or returned.
They took the complaint to a consumer commission in Thrissur.
The commission said the courier service had not done its job properly.
It ordered courier company officials to pay the engineer Rs 41,000.
A Thrissur consumer commission ordered courier company officials to pay a Kerala State Electricity Board executive engineer Rs 41,000.
The engineer had sent a parcel to his daughter in Hyderabad in August 2023.
The parcel reportedly contained clothing, shoes, books, cosmetics and banana chips.
The parcel was neither delivered nor returned despite repeated enquiries and a legal notice.
The commission said the failure to safely transport and deliver the parcel amounted to deficiency in service.
- Who
- A Kerala State Electricity Board executive engineer and his daughter; courier company officials were ordered to pay.
- What
- The Thrissur District Consumer Disputes Redressal Commission ordered Rs 41,000 in connection with an undelivered parcel.
- Where
- The parcel was sent from Kerala to the engineer's daughter in Hyderabad; the commission is in Thrissur.
- When
- The parcel was sent in August 2023; the commission issued its order on September 15.
- Why
- The parcel was neither delivered nor returned, which the commission said amounted to deficiency in service.
Key facts
- Amount ordered
- Rs 41,000
- Parcel sent
- August 2023
- Order date
- September 15
- Commission
- Thrissur District Consumer Disputes Redressal Commission
- Parcel destination
- The engineer's daughter in Hyderabad
- Parcel contents
- Shoes, a backpack, two pairs of jeans, two novels, a cosmetic kit and two packets of banana chips
Quotes
Thrissur District Consumer Disputes Redressal Commission
The consumer commission that issued the order against the courier company.
“Failure of a courier service provider to safely transport and deliver a consignment accepted for consideration, without any satisfactory explanation, clearly amounts to deficiency in service.”
indianexpress.com
Sources
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