18 hrs ago
Puducherry Commission Orders Movers to Pay Rs 73,000
A man hired a company to move his household things from Gujarat to Puducherry.
He said the company first quoted Rs 25,000 but later collected Rs 43,000.
He also said the company left his things on a highway and did not deliver his air conditioner.
The commission said the company did not appear to contest his complaint.
Because the AC was bought in 2019 and its current condition was unknown, the commission did not order the company to return it.
Instead, it ordered the company to pay half of the AC’s value.
It also awarded money for extra charges, distress and legal costs.
The total ordered payment was Rs 73,000.
A man said a movers and packers company quoted Rs 25,000 to shift his household goods from Gujarat to Puducherry.
He said the company collected Rs 43,000, unloaded the goods on a highway and failed to deliver his air conditioner.
The commission said the company did not appear to contest the complaint after receiving notice.
Rather than order the return of the 2019 air conditioner, the commission awarded 50% of its stated value.
The company was ordered to pay Rs 18,000 in excess charges, Rs 20,000 for the AC, Rs 25,000 for mental agony and Rs 10,000 in legal costs.
- Who
- A man who hired a movers and packers company, and the company named in his complaint.
- What
- The Puducherry consumer commission ordered the company to pay Rs 73,000 over excess charges and an undelivered air conditioner.
- Where
- The household goods were moved from Gujarat to Puducherry.
- When
- The order was dated August 31; the article says delivery took place in June 2025.
- Why
- The commission found that the company failed to deliver the air conditioner and that the complainant had established mental agony.
Key facts
- Total ordered payment
- Rs 73,000
- Original quoted price
- Rs 25,000
- Amount collected, according to the complainant
- Rs 43,000
- Excess amount awarded
- Rs 18,000
- Award for the air conditioner
- Rs 20,000, described as 50% of its value
- Compensation for mental agony
- Rs 25,000
- Litigation costs
- Rs 10,000
Quotes
Puducherry consumer commission
The commission deciding the consumer complaint.
“Between the place of ‘move from’ and place of ‘move to’ as shown in Exhibit C1 (Bill), the opposite party (company) staff had done some foul play, and thereby they have not delivered the air conditioner. It is the duty of the packers and movers to deliver all the items that were packed.”
indianexpress.com
“In addition to that, demanding a higher amount and repeated demanding of money, quoting some reason or the other, would have caused mental agony to the complainant.”
indianexpress.com
Sources
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