3 hrs ago
Tamil Nadu Commission Orders Rs 42,999 for Undelivered Diwali Crackers
A man in Tamil Nadu ordered crackers for Deepavali, but they never arrived.
He said he paid Rs 7,999 for the crackers and Rs 650 for delivery.
He tried to find the parcel by visiting the transport office and contacting the seller.
The transport company said it had not received the parcel.
A consumer commission decided that the seller and transport company were responsible together.
It ordered a refund of Rs 7,999 with reasonable interest.
It also ordered Rs 25,000 in compensation and Rs 10,000 for legal costs.
The total ordered was Rs 42,999, not including any interest.
A Tamil Nadu consumer commission ruled over crackers ordered online for Deepavali that were never delivered.
The buyer said he paid Rs 7,999 for the crackers and Rs 650 in courier charges.
He said he made two visits to the transport office and sent a legal notice after the parcel could not be traced.
The transport company denied receiving the parcel; the commission held the seller and transporter jointly and severally liable.
The order directed a Rs 7,999 refund with reasonable interest, Rs 25,000 compensation and Rs 10,000 in proceedings costs.
- Who
- A Tamil Nadu buyer, Srimadhu Crackers and a transport company.
- What
- A consumer commission ordered a refund, compensation and costs over an undelivered crackers consignment.
- Where
- Pudukkottai, Tamil Nadu.
- When
- The order was dated September 30; the article says the buyer ordered the crackers on October 4, 2025, and the parcel was reportedly sent on October 9, 2025.
- Why
- The crackers ordered for Deepavali were not delivered, and the buyer said he received no effective explanation or remedy.
Buyer and Commission
Transport Company
Whether the consignment was entrusted
Buyer and Commission
The buyer said the seller informed him that the parcel had been handed to the transport company for delivery.
Transport Company
The transport company said it had not received the parcel and had no information about it.
Responsibility for the non-delivery
Buyer and Commission
The buyer said the seller and transporter failed to deliver the crackers or provide an effective explanation.
Transport Company
The transport company disputed that it had accepted the parcel; the commission nevertheless held the seller and transporter jointly and severally liable.
Key facts
- Cracker purchase
- Rs 7,999
- Courier charge claimed
- Rs 650
- Refund ordered
- Rs 7,999, with reasonable interest from booking until realisation
- Compensation ordered
- Rs 25,000 for deficiency in service, inconvenience and mental agony
- Proceedings costs
- Rs 10,000, payable by the seller and transport company
- Total payout reported
- Rs 42,999, comprising refund, compensation and costs; interest is additional
- Transport company’s position
- It denied receiving the parcel or being informed that it had been forwarded
Quotes
Tamil Nadu Consumer Commission
The commission that adjudicated the consumer complaint.
“These circumstances reasonably establish inconvenience and mental agony.”
indianexpress.com
Sources
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