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Andhra Pradesh Expands AI-Powered, Paperless Digital Governance Drive

Andhra Pradesh wants government work to become faster and more digital.

Officials are using artificial intelligence to study people’s complaints.

Citizens can send complaints by phone, check their progress and receive feedback.

The system has received 23,100 complaints through a chatbot.

Some districts have used special programs to solve village problems and old disputes.

Another platform gives officials live information about rain, water and diseases.

Government services are also being added to WhatsApp so people can download some certificates more easily.

Officials have been told to stop using paper files and move to electronic files within a month.

Key facts

Complaints received: The AI-powered Public Grievance Redressal System received 23,100 complaints through its chatbot.
Model districts: Nellore, Nandyal, Krishna and Sri Sathya Sai were cited as examples.
Online service coverage: Officials said 75 per cent of government-service touch points had shifted online.
Citizen attributes: The Data Lake contains nearly 207 citizen attributes.
E-file deadline: Collectors were directed to move all government offices completely to e-files within a month.
Nellore initiative: One Week-One Village covered 11 villages and resolved 253 grievances.
Nandyal outcome: A burial-ground access complaint led to the identification of 14 similar locations and construction of 14 culverts under MGNREGS.

deccanchronicle.com · 2 hrs ago