13 hrs ago
Andhra Pradesh AI Grievance System Aims to Improve Citizen Services
Andhra Pradesh has started using artificial intelligence to help people report problems to the government.
Citizens can use a chatbot on their phones to register complaints.
They can also check what is happening with their complaints.
About 23,100 complaints have been filed through the chatbot.
The system helps officials find places where many complaints remain unsolved.
It also asks citizens for feedback after a complaint is resolved.
Four districts were highlighted for using good methods to solve complaints.
Officials were also asked to use the AWARE app and website more often.
AWARE provides information about rain, water supplies, diseases and other conditions in real time.
The AI-powered Public Grievance Redressal System enables mobile grievance registration, monitoring and resolution tracking.
About 23,100 grievances have been registered through the system’s chatbot.
The system analyzes unresolved grievances by district and mandal, helping Collectors prioritize action.
Automated citizen feedback will assess the effectiveness and quality of grievance resolution.
Officials were urged to expand use of the AWARE platform for real-time weather, water and disease information.
- Who
- Andhra Pradesh government officials, District Collectors and citizens using the Public Grievance Redressal System are involved.
- What
- The government reviewed an AI-powered grievance system and urged wider use of the AWARE data platform.
- Where
- The conference was held at the Secretariat in Amaravati, Andhra Pradesh.
- When
- The review took place during the second day of the 8th District Collectors’ Conference.
- Why
- The systems are intended to make grievance resolution more efficient and provide officials with real-time information for better administration.
Key facts
- System
- AI-powered Public Grievance Redressal System (PGRS)
- Chatbot registrations
- 23,100 grievances
- Highlighted districts
- Nellore, Nandyal, Krishna and Sri Sathya Sai
- Conference
- 8th District Collectors’ Conference
- Data platform
- AWARE app and website
- Real-time information
- Weather conditions, disease intensity, rainfall, reservoir levels and groundwater levels
- Current usage concern
- AWARE is being used only to a limited extent in the districts
Sources
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