6 days ago
Delhi Woman Wins Compensation After Bra Overcharging Dispute
A woman in Delhi bought two bras from a lingerie store.
One bra had a price tag of Rs 1,495.
The bill charged her Rs 1,895 for that same bra.
She paid the full bill using Google Pay.
The store said the price tag was old and questioned whether she was the customer.
The woman showed the commission her price tag, bill and payment record.
The commission said these documents matched and proved she had been overcharged.
It ordered the store to return Rs 400 with interest.
The store must also pay Rs 20,000 for harassment and legal costs.
A Delhi woman was charged Rs 1,895 for a bra marked Rs 1,495.
She paid Rs 3,395 for two bras through Google Pay on March 3, 2024.
The lingerie store argued she was not clearly connected to the invoice and disputed her account.
The consumer commission found the invoice, payment record and product identification supported her complaint.
The store was ordered to refund Rs 400 with interest and pay Rs 20,000 in compensation and costs.
- Who
- A Delhi woman and a lingerie store in Lajpat Nagar; the case was decided by a Delhi consumer commission.
- What
- The commission found the store guilty of unfair trade practice for charging Rs 1,895 for a bra marked Rs 1,495.
- Where
- At a lingerie store in Lajpat Nagar, Delhi, and before a Delhi consumer commission.
- When
- The purchase occurred on March 3, 2024, and the commission issued its order on August 3.
- Why
- The woman complained that the store charged Rs 400 above the marked price and did not resolve the issue.
Woman’s Complaint
Store’s Defense
Whether she was the customer
Woman’s Complaint
The woman said she made the purchase and relied on the invoice and Google Pay record, which showed the same total amount.
Store’s Defense
The store argued that the invoice used the customer name “ILMA,” which differed from the woman’s claimed name, and said there was no clear evidence connecting her to the transaction.
The price difference
Woman’s Complaint
She said the bra’s price tag showed Rs 1,495 while the invoice charged Rs 1,895, creating a Rs 400 overcharge.
Store’s Defense
The store said the product had an old price tag and that the item was priced at Rs 1,895.
When the dispute was raised
Woman’s Complaint
The woman said she returned to the store after noticing the difference and that staff failed to correct the billing issue.
Store’s Defense
The store denied that she contacted or visited it immediately and said she raised the allegations only through a legal notice nearly five months later.
Key facts
- Marked price
- Rs 1,495
- Price charged
- Rs 1,895
- Excess charge
- Rs 400
- Total purchase
- Rs 3,395 for two bras
- Payment method
- Google Pay
- Refund interest
- 8% annually from March 3, 2024; 10% if payment is delayed beyond three months
- Compensation and costs
- Rs 20,000 for harassment and litigation costs
Quotes
Delhi consumer commission
The consumer commission president and member who issued the ruling
“The maxim, ‘Men may lie but documents don’t, ’ fits well to this case. It is evident that the OP has indulged in unfair trade practice by overcharging the complainant”
indianexpress.com
Sources
Related news
Karnataka man wins Rs 10,000 over Rs 10 carry bag
Gurugram man wins Rs 26,000 for Rs 30 bag charge
Kerala cosmetic store fined Rs 15,000 for selling expired product
Man Wins Rs 32,000 After Amazon Fails to Deliver Fridge
Ernakulam Commission Penalizes Retailer Over Misleading Onam Offer
Delhi's Food Memories Reveal a City Constantly Changing
Three arrested for chain snatching in Delhi's Lajpat Nagar
Satish Gujral's Iconic Delhi Home Opens to Public
Rising Attacks on Christians Amid Christmas Celebrations
