3 weeks ago

Andhra man wins Rs 10,000 payout over defective fingerprint scanner

Andhra man wins Rs 10,000 payout over defective fingerprint scanner
Andhra man gets ‘defective’ fingerprint scanner, wins Rs 10,000 consumer payout · indianexpress.com

A man in Andhra Pradesh, a state in India, bought a fingerprint scanner online.

The scanner did not work properly.

When he asked for his money back, no one returned it.

So he took his complaint to a special consumer court, called a consumer commission.

The commission looked at the proof he gave and agreed that he had been treated badly.

It said the online store, the seller, and the maker of the scanner were at fault.

The commission ordered them to give the man his money back.

They also had to pay him extra money because he felt very upset and stressed.

Altogether, the man received around Rs 10,000.

Key facts

Refund ordered
Rs 6,310
Compensation
Rs 4,000
Total payout
Approx Rs 10,310
Order date
July 31
Parties held liable
E-commerce platform, seller, and manufacturer (jointly and severally)
Grounds
Deficiency in service; sale of defective device and failure to process refund
Commission officials
President Chintalapudi Kishore Kumar and member Sreelakshmi Rayala

Quotes

District consumer commission order

Official decision by Andhra Pradesh district consumer commission

“Since the opposite parties failed to refund the price of the device in spite of several requests made by the complainant, the complainant suffered a lot of mental agony, the complainant is entitled to compensation.”
indianexpress.com

Sources

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