3 weeks ago
Andhra man wins Rs 10,000 payout over defective fingerprint scanner
A man in Andhra Pradesh, a state in India, bought a fingerprint scanner online.
The scanner did not work properly.
When he asked for his money back, no one returned it.
So he took his complaint to a special consumer court, called a consumer commission.
The commission looked at the proof he gave and agreed that he had been treated badly.
It said the online store, the seller, and the maker of the scanner were at fault.
The commission ordered them to give the man his money back.
They also had to pay him extra money because he felt very upset and stressed.
Altogether, the man received around Rs 10,000.
A district consumer commission in Andhra Pradesh ordered an e-commerce platform, seller, and manufacturer to jointly and severally refund Rs 6,310 for a defective fingerprint scanner.
The commission also directed the parties to pay Rs 4,000 in compensation for the complainant's mental agony.
The order, dated July 31, was issued by President Chintalapudi Kishore Kumar and member Sreelakshmi Rayala.
The commission found clear evidence of deficiency in service in selling the defective device.
The complainant made several requests for a refund, which the opposite parties failed to process.
- Who
- A customer in Andhra Pradesh who bought a defective fingerprint scanner, and the district consumer commission led by President Chintalapudi Kishore Kumar and member Sreelakshmi Rayala.
- What
- Ordered an e-commerce platform, seller, and manufacturer to jointly and severally refund Rs 6,310 and pay Rs 4,000 compensation for the defective device and failure to process the refund.
- Where
- Andhra Pradesh, India, at a district consumer commission.
- When
- The order was dated July 31.
- Why
- The commission found deficiency in service in selling a defective scanner, and the customer suffered mental agony because repeated refund requests were ignored.
Key facts
- Refund ordered
- Rs 6,310
- Compensation
- Rs 4,000
- Total payout
- Approx Rs 10,310
- Order date
- July 31
- Parties held liable
- E-commerce platform, seller, and manufacturer (jointly and severally)
- Grounds
- Deficiency in service; sale of defective device and failure to process refund
- Commission officials
- President Chintalapudi Kishore Kumar and member Sreelakshmi Rayala
Quotes
District consumer commission order
Official decision by Andhra Pradesh district consumer commission
“Since the opposite parties failed to refund the price of the device in spite of several requests made by the complainant, the complainant suffered a lot of mental agony, the complainant is entitled to compensation.”
indianexpress.com










