1 week ago
Courier Company Ordered to Pay Rs 78,000 After US Parcel Vanished
A man in Telangana sent a large package to his sister in the United States.
The package had sarees, groceries and other items for her birthday and Christmas.
He paid Rs 18,000 to a courier company.
The company said it would deliver the package within a week, but his sister never received it.
The man contacted the company several times but did not get a satisfactory answer.
The company also did not explain what happened when the case reached the consumer commission.
The commission said this was poor service and that the company’s receipt did not properly describe the parcel.
It ordered the company to return the delivery fee and pay compensation and legal costs totaling Rs 78,000.
Khammam District Consumer Commission found a courier company deficient in service after a 24.33-kg parcel sent to the US was not delivered.
The parcel contained sarees, groceries and other articles intended for the complainant’s sister’s birthday and Christmas celebrations.
The complainant had paid Rs 18,000 for delivery and said the goods were worth about Rs 1.50 lakh.
The commission said the courier firm failed to explain the parcel’s loss or whereabouts and treated its incomplete receipt as an unfair trade practice.
The company was ordered to refund Rs 18,000, pay Rs 50,000 for mental agony and Rs 10,000 in litigation costs within 45 days.
- Who
- A Telangana man, his sister in the United States, and the unnamed courier company were involved; the Khammam District Consumer Commission decided the case.
- What
- The commission held the courier company deficient in service for failing to deliver a 24.33-kg parcel and ordered it to pay Rs 78,000.
- Where
- The case was decided by the Khammam District Consumer Commission in Telangana, and the parcel was addressed to the United States.
- When
- The parcel was booked on September 5, 2022; the complaint was allowed on August 12, though the year of the ruling is not stated.
- Why
- The commission found that the courier firm failed to deliver the parcel or provide a satisfactory explanation for its loss or whereabouts.
Key facts
- Total payment ordered
- Rs 78,000
- Courier refund
- Rs 18,000
- Compensation
- Rs 50,000 for mental agony, pain and suffering
- Litigation costs
- Rs 10,000
- Parcel weight
- 24.330 kilograms
- Booking date
- September 5, 2022
- Payment deadline
- Within 45 days
Quotes
Khammam District Consumer Commission
Telangana’s Khammam District Consumer Commission, which adjudicated the consumer complaint
“Due to the negligence and irresponsible behaviour of the opposite parties (courier firm officials), not only the complainant but also the sister of the complainant suffered from great mental agony, since the purpose of sending such courier is not fulfilled and all the hopes of the complainant and his sister were in vain.”
indianexpress.com
Sources
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