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Ola Electric Ordered to Refund Kurnool Consumer With 12% Interest
Y. Raghavendra paid for an Ola electric vehicle in October 2025.
Ola was supposed to deliver it later that month.
The vehicle was not delivered, even after he contacted the company many times.
He also complained to the National Consumer Helpline.
Ola said the delivery date was only an estimate.
The consumer commission said this did not allow Ola to keep his money for months without enough explanation.
It ordered Ola to return his money with interest.
Ola must also pay compensation and the consumer’s legal costs.
Kurnool’s consumer commission ordered Ola Electric to refund ₹1,34,161 with 12% annual interest.
The company must also pay ₹90,000 compensation and ₹10,000 in litigation costs.
Y. Raghavendra paid the full amount for an Ola Roadster X Plus on October 2, 2025.
The vehicle was scheduled for delivery on October 23, 2025, but was not delivered despite repeated complaints.
The commission found the prolonged delay amounted to deficiency in service and caused inconvenience and mental agony.
- Who
- Y. Raghavendra, Ola Electric Mobility Private Limited, and its Kurnool showroom were involved; the order was issued by the Kurnool District Consumer Disputes Redressal Commission.
- What
- Ola Electric was ordered to refund ₹1,34,161 with 12% annual interest, pay ₹90,000 compensation, and cover ₹10,000 in litigation costs.
- Where
- Kurnool, Andhra Pradesh.
- When
- Raghavendra paid on October 2, 2025; delivery was scheduled for October 23, 2025. The order was issued in Consumer Complaint No. 65/2026.
- Why
- The commission found that Ola failed to adequately explain the prolonged delivery delay, which caused inconvenience, mental agony, and loss of livelihood opportunity.
Consumer Commission’s View
Ola Electric’s Position
Meaning of the delivery date
Consumer Commission’s View
The commission held that an indicative delivery date did not give Ola an unrestricted right to retain the consumer’s money for months.
Ola Electric’s Position
Ola argued that the delivery date was only indicative and depended on operational and regulatory factors.
Explanation for the delay
Consumer Commission’s View
The commission said Ola failed to provide sufficient documentary evidence explaining the prolonged delay.
Ola Electric’s Position
Ola attributed delivery timing to operational and regulatory factors.
Consumer harm
Consumer Commission’s View
The commission found that the delay caused inconvenience, mental agony, and loss of livelihood opportunity, amounting to deficiency in service.
Ola Electric’s Position
Ola’s stated defense focused on the non-final nature of the delivery date rather than accepting the commission’s characterization of the delay.
Key facts
- Refund ordered
- ₹1,34,161
- Interest rate
- 12% annually, from October 2, 2025, until payment
- Compensation
- ₹90,000
- Litigation costs
- ₹10,000
- Vehicle
- Ola Roadster X Plus electric vehicle
- Payment date
- October 2, 2025
- Scheduled delivery
- October 23, 2025
Sources
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