3 weeks ago
Ola ordered to pay ₹1.30 lakh for deficient scooter service
A man in Kerala, India, bought an electric scooter from a company called Ola.
Soon after, the scooter started breaking.
The back part of the scooter went wrong, and the battery would turn itself off.
He tried to get help from Ola's service centres, but they were far away or had closed.
He even had to use tow trucks to get the scooter to charging points.
The scooter became unusable.
The man complained to a special consumer court that helps people when companies treat them badly.
The court tried to contact Ola, but the company did not show up.
The court said Ola gave bad service and acted unfairly.
It ordered Ola to give the man his money back and pay extra money for his trouble.
Kerala's District Consumer Disputes Redressal Commission, Kasaragod, ordered Ola Electric to pay ₹1,33,999 — a ₹1,03,999 refund plus compensation and costs.
Customer Jithin G.A. reported repeated defects in his Ola S1 Pro Gen 2 electric scooter during the warranty period, including a faulty rear shock absorber and automatic battery shutdown.
Service centres in Kasaragod, Kannur and Mangalore ceased to function, forcing the customer to travel about 100 km and use recovery vehicles to reach charging points.
Ola Electric neither appeared before the commission nor filed a reply, so the case was proceeded against ex parte.
The commission ruled the extended warranty terms — allowing the company to change conditions at any time — amounted to an unfair trade practice.
- Who
- Jithin G.A., a consumer from Kasaragod, Kerala, filed the complaint against Ola Electric Mobility Limited and Ola Electric Technologies Pvt Ltd.
- What
- A consumer commission ordered Ola Electric to pay about ₹1.30 lakh in refund and compensation for deficiency in service and unfair trade practice.
- Where
- Kasaragod district, Kerala, India; defective service involved centres in Kasaragod, Kannur, Payyannur and Mangalore.
- When
- The order is dated July 30, 2026; a notice was served on Ola Electric Mobility Limited on 5 March 2026.
- Why
- The scooter developed recurring defects during the warranty period and Ola failed to provide proper after-sales service, rendering the scooter unusable.
Key facts
- Company held liable
- Ola Electric Mobility Limited and Ola Electric Technologies Pvt Ltd (jointly and severally)
- Customer
- Jithin G.A.
- Product
- Ola S1 Pro Gen 2 electric scooter
- Total amount ordered
- ₹1,33,999 (₹1,03,999 refund + ₹25,000 compensation + ₹5,000 complaint costs)
- Commission
- District Consumer Disputes Redressal Commission, Kasaragod
- Warranty
- 40,000 km warranty plus extended warranty plan
- Order date
- July 30
- Payment deadline
- Within 30 days of receiving the order
Quotes
District Consumer Disputes Redressal Commission
Consumer rights adjudicating body in Kerala
“"In Ext.A2 it is mentioned that Ola Electric Technologies Pvt Ltd reserves the right to change any of the terms and conditions of these warranty terms at any time, which amounts to unfair trade practice, which is against consumer rights," the commission observed.”
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Sources
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