3 hrs ago
Chief Secretary Directs Distant-District Visits Under Jan Vishwas Campaign
Madhya Pradesh’s top government officer, Ashok Barnwal, held a meeting in Bhopal.
He told senior officers to visit faraway districts, not only places close to their hometowns.
The officers must listen to people and try to solve their complaints.
They were also told to finish pending CM Helpline complaints on time.
Officials said more than 80% of those complaints had been closed.
The CM Helpline receives about 55,000 calls and has around 15,000 complaints each day.
More than 8 lakh complaints under the Lok Sewa Guarantee campaign have been solved.
Barnwal also asked officers to respond to central government letters within 15 days and prepare information for upcoming government meetings.
Madhya Pradesh Chief Secretary Ashok Barnwal asked senior officers to visit distant districts under the Jan Vishwas campaign.
The officers were directed to address residents’ complaints and speak with some complainants during resolution efforts.
Barnwal ordered pending CM Helpline complaints to be resolved within a fixed timeframe.
More than 80% of CM Helpline complaints have reportedly been closed, while over 8 lakh Lok Sewa Guarantee complaints were resolved.
The Chief Secretary also directed timely replies to central government letters and committees for the collectors conference and Manthan programme.
- Who
- Madhya Pradesh Chief Secretary Ashok Barnwal and senior government officers.
- What
- Officials reviewed the Jan Vishwas campaign and were directed to visit distant districts and resolve public complaints.
- Where
- At Mantralaya in Bhopal, Madhya Pradesh.
- When
- The review meeting was held on Wednesday.
- Why
- To address residents’ complaints, improve time-bound grievance resolution, and prepare information for upcoming conferences and schemes.
Key facts
- Campaign
- Jan Vishwas campaign
- CM Helpline closure rate
- More than 80% of complaints reportedly closed
- Daily CM Helpline calls
- About 55,000 calls
- Daily CM Helpline complaints
- About 15,000 complaints
- Lok Sewa Guarantee complaints resolved
- More than 8 lakh
- Central government letter deadline
- Replies required within 15 days
- Additional directions
- Committees were ordered for the collectors conference and Manthan programme
Sources
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