3 weeks ago
MP Chief Secretary Urges Low-Performing Districts To Improve Complaint Disposal
A big government officer in Madhya Pradesh named Ashok Barnwal had a meeting with people who help run districts.
The meeting was about a program called the Jan Vishwas campaign.
This program helps people get their problems solved by the government.
People can send their complaints through a service called Lok Sewa or by calling the CM Helpline.
Some districts are doing a very good job and have fewer complaints.
But other districts are not doing so well.
Mr. Barnwal told those districts to work harder and fix complaints faster.
He said each district should make its own plan to do better.
He also said officers should do inspections when they travel under the campaign.
The meeting happened in Bhopal, and district officers joined it using video calls.
Chief Secretary Ashok Barnwal reviewed the progress of the Jan Vishwas campaign at Mantralaya in Bhopal.
He directed low-performing districts to focus on speedy disposal of complaints received under Lok Sewa and CM Helpline.
The review showed some districts performing well with a decline in complaints, while others lagged behind.
At least 25 parameters were set to assess district campaign performance.
Maihar district's performance was not up to expectations; collectors joined the meeting via video conference.
- Who
- Chief Secretary Ashok Barnwal and district collectors of Madhya Pradesh
- What
- A review of the Jan Vishwas campaign's progress with a directive to low-performing districts to improve disposal of Lok Sewa and CM Helpline complaints
- Where
- Mantralaya, Bhopal, Madhya Pradesh
- When
- Saturday (specific date not stated in the article)
- Why
- To improve implementation of the Jan Vishwas campaign and ensure speedy complaint resolution
Key facts
- Chief Secretary
- Ashok Barnwal
- Campaign
- Jan Vishwas
- Complaint channels
- Lok Sewa and CM Helpline
- Location
- Mantralaya, Bhopal, Madhya Pradesh
- Assessment parameters
- At least 25
- Underperforming district highlighted
- Maihar
- Meeting mode
- Collectors via video conference; principal and additional chief secretaries in person










