5 hrs ago
Karnataka Launches Citizen-Connect Campaign for Faster Grievance Redressal
Karnataka has started a new program called Prajaseva Abhiyana.
It lets people tell government officials about problems they are facing.
Officials may solve these problems immediately or within a set time.
Meetings will take place on Saturdays in different taluks and hoblis.
District ministers or local MLAs will lead the meetings.
People will be informed through pamphlets and calls from an AI-based call centre.
The program is meant to bring government services closer to people’s homes.
Residents can also submit complaints by calling 1902 or visiting the government grievance website.
Chief Minister D.K. Shivakumar launched Prajaseva Abhiyana from Kudligi hobli in Vijayanagar district on Saturday.
The campaign is designed to hear citizens’ grievances directly and resolve them immediately or within a specified timeframe.
Meetings will be held across Karnataka on Saturdays at taluk and hobli levels on a rotating basis.
Residents will receive advance notice through pamphlets and outbound calls from an AI-based call centre.
Complaints can be filed through helpline 1902 or the Integrated Public Grievance Redressal System website.
- Who
- Karnataka Chief Minister D.K. Shivakumar launched the campaign, with district in-charge ministers and local MLAs set to chair later meetings.
- What
- The government launched Prajaseva Abhiyana, a citizen-connect campaign and integrated grievance-redressal system.
- Where
- The launch took place in Kudligi hobli in Vijayanagar district, with meetings planned across Karnataka.
- When
- It was launched on Saturday; meetings are scheduled for Saturdays on a rotating basis.
- Why
- The campaign aims to take administration to people’s doorsteps and resolve complaints about government services and schemes.
Key facts
- Campaign
- Prajaseva Abhiyana
- Launch location
- Kudligi hobli, Vijayanagar district
- Meeting schedule
- Saturdays at taluk and hobli levels on a rotational basis
- First and third Saturdays
- Meetings at taluk headquarters chaired by the district in-charge minister
- Second and fourth Saturdays
- Meetings at taluk or hobli levels chaired by the local MLA
- Grievance helpline
- 1902
- Online portal
- ipgrs.karnataka.gov.in
Quotes
Karnataka government statement
Official statement describing the Integrated Public Grievance Redressal System
“It is a multi-faceted, data-driven and paperless software system for redressal of public grievances.”
deccanchronicle.com
“Citizens can register their grievances through the helpline 1902 or through ipgrs.karnataka.gov.in.”
deccanchronicle.com
Sources
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