2 days ago
Palnadu Adds QR Codes for Public Grievance Feedback
Palnadu officials want people to say whether the grievance service is working well.
They will put QR codes at public grievance centres.
People can use a mobile phone to scan a code.
After scanning, they can send their comments online.
The codes should be easy to see and reach.
They may be placed on notice boards, help desks, and grievance counters.
The feedback will go to the official grievance portal.
People can also call 1100 to check their petition status.
Palnadu district collector Kritika Shukla asked citizens to provide feedback on the Public Grievance Redressal System.
QR codes will be displayed at district- and mandal-level PGRS centres and other public locations.
Officials were directed to place the codes at the entry and exit points of PGRS centres.
Citizens can scan the codes after using PGRS services and submit feedback through the official portal.
The toll-free number 1100 remains available for checking petition status.
- Who
- Palnadu district collector Kritika Shukla and district and mandal-level officials are implementing the feedback arrangement.
- What
- QR codes will be used to collect citizen feedback on the Public Grievance Redressal System.
- Where
- At district and mandal-level PGRS centres in Palnadu district, including entry and exit points, help desks, grievance counters, and other prominent locations.
- When
- The articles do not specify a date for implementation.
- Why
- To make the PGRS more transparent and accountable and improve public satisfaction through continuous feedback.
Key facts
- Programme
- Public Grievance Redressal System (PGRS)
- District
- Palnadu
- Official
- Kritika Shukla, Palnadu district collector
- Feedback method
- Citizens can scan QR codes after using PGRS services.
- QR code locations
- District and mandal PGRS centres, notice boards, help desks, grievance counters, and other prominent locations.
- Petition status
- Citizens can call toll-free number 1100.
- Feedback destination
- Submissions will reach the official PGRS portal.
Sources
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