1 week ago
Live Worm Reported In Breakfast Dish At Gurugram PAUL
A customer named Sulabh Mathur said he found a live worm in food at a PAUL restaurant in Gurugram.
The reports describe the food differently: one says it was a sandwich, while another says it was a Caesar salad.
Mathur said he had already eaten part of the food before seeing the worm.
He recorded a video and posted it online.
Many people reacted with surprise, and some shared their own complaints about PAUL outlets.
PAUL apologised and said food safety is very important to the company.
The company also said it was investigating what happened.
Mathur felt the apology was routine and did not properly address his concerns.
Sulabh Mathur said he found a live white worm during breakfast at PAUL’s One Horizon Centre outlet in Gurugram.
Reports differ on whether the worm was found in a sandwich or a Caesar salad; the video shows a half-eaten dish.
Mathur said his group visited around 11 a.m. and ordered six to seven dishes.
PAUL apologised, said the incident was not its standard, and stated that it was investigating the matter.
Mathur called the response a standard draft apology, while social media users shared both similar complaints and alternative explanations involving monsoon-related infestations.
- Who
- Customer Sulabh Mathur and PAUL Bakery, including its India representative.
- What
- Mathur reported finding a live white worm in a breakfast dish; reports differ on whether it was a sandwich or Caesar salad.
- Where
- PAUL’s One Horizon Centre, or Horizon Centre, outlet on Golf Course Road in Gurugram.
- When
- During breakfast at about 11 a.m.; Mathur posted the video on Instagram on Friday.
- Why
- The report raised concerns about food hygiene and prompted PAUL to apologise and say it was investigating.
Customer concerns
Restaurant response
Food safety
Customer concerns
Mathur said the discovery was extremely disturbing and showed that PAUL’s food hygiene had been compromised; he urged customers to be careful.
Restaurant response
PAUL said the incident was absolutely not its standard and that it takes food safety and cleanliness extremely seriously.
Complaint handling
Customer concerns
Mathur described PAUL’s apology as a standard draft reply and alleged that the company was trying to apologise and move on.
Restaurant response
A PAUL representative said the company wanted to personally apologise, valued Mathur’s trust, and was investigating the incident to prevent a repeat.
Possible wider context
Customer concerns
Some social media users said they had experienced other hygiene problems at PAUL outlets and said they would stop visiting.
Restaurant response
Another user suggested that worm infestations can be common during the monsoon and advised generally avoiding eating out during that period.
Key facts
- Customer
- Sulabh Mathur
- Restaurant
- PAUL Bakery’s One Horizon Centre outlet
- Location
- Golf Course Road, Gurugram
- Reported finding
- A live, white, nearly invisible worm
- Dish description
- Sources differ, identifying it as either a sandwich or a Caesar salad
- Visit details
- Breakfast at around 11 a.m.; the group ordered six to seven dishes
- Restaurant response
- PAUL apologised, said the incident was not its standard, and said it was investigating
- Online reaction
- Users expressed shock, shared alleged experiences, and one user cited monsoon-related worm infestations
Quotes
PAUL India representative
Representative who contacted Mathur about the incident
“Sharing the response from PAUL India team. They are trying to apologise and move on. Feels like a standard draft reply from them. Since many of you have also shared similar experiences at PAUL outlets, it seems they don't take things seriously at all.”
NDTV
“I'm told you are our regular, and this unfortunate experience happened. So, calling you personally to apologise. Meanwhile, we are investigating it and ensuring it is not repeated”
livemint.com
PAUL Bakery
Bakery responding to Mathur’s social media post
“Hi, We sincerely apologize. This is absolutely not our standard, and we take food safety and cleanliness extremely seriously. We are committed to make it right.”
livemint.com
Sources
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