5 days ago
Passengers Question Ola Charge After Six-Hour Cab Rental
A group booked an Ola cab for six hours and 60 kilometres.
The app showed a starting price of Rs 1,285.
The passengers went from Mahipalpur to Yashobhoomi for an exhibition.
Later, they took the cab to the airport.
They said the final bill was Rs 5,662.
The receipt included charges for about 240.5 extra kilometres.
The passengers said they did not use the cab while attending the exhibition.
People online suggested sending Ola proof and asking for a refund.
Passengers said an Ola six-hour, 60-kilometre rental cost Rs 5,662 instead of the displayed base fare of Rs 1,285.
The group traveled from Mahipalpur to Yashobhoomi for an exhibition and later went to Indira Gandhi Airport.
The receipt showed an additional charge for 240.5 kilometres, along with tolls and other fees.
The passengers said they stayed at the exhibition venue and did not travel with the cab during that period.
They reported difficulty reaching Ola customer support and were advised online users to submit evidence and request a refund.
- Who
- A group of passengers who booked an Ola rental cab.
- What
- They disputed a Rs 5,662 bill for a six-hour, 60-kilometre booking initially priced at Rs 1,285.
- Where
- The journey began in Mahipalpur, went to Yashobhoomi, and ended at Indira Gandhi Airport.
- When
- The cab was booked at 10 AM, and the passengers left for the airport at 3:45 PM; they said it happened on a weekend.
- Why
- The passengers questioned extra kilometre charges and said Ola customer support did not provide meaningful assistance.
Key facts
- Initial base fare
- Rs 1,285
- Final amount claimed
- Rs 5,662
- Booking type
- Six-hour rental for 60 kilometres
- Extra distance shown
- 240.5 kilometres on the receipt; the passenger described it as about 250 kilometres extra
- Pickup location
- Mahipalpur
- Exhibition venue
- Yashobhoomi
- Reported support problem
- The passengers said they could not reach a human representative through Ola support
Quotes
Unnamed passenger
A passenger who described the group’s Ola booking and journey
“At 3:45 PM we left directly for airport to catch our flight. We were extremely shocked and disappointed at the total payment the driver asked from us.”
NDTV
“We booked a cab for 6 hours (60 kms) from Ola Cabs at 10 AM and got picked up from our hotel in Mahipalpur and were dropped off at Yashobhoomi.”
NDTV
Sources
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