2 days ago
Delhi Ola Rental Fare Jumps From ₹1,285 To ₹5,662
A group in Delhi rented an Ola cab for six hours.
The app initially showed a fare of ₹1,285.
They travelled from a hotel in Mahipalpur to Yashobhoomi and then to the airport.
At the airport, they found that the bill had increased to ₹5,662.
The bill included payment for about 240.5 extra kilometres.
The passengers said they did not know why so much extra distance was recorded.
They tried to contact Ola but said support was unavailable because it was the weekend.
Ola has not publicly responded to this specific complaint.
A group booked a six-hour, 60-kilometre Ola rental in Delhi for a displayed base fare of ₹1,285.
The journey began in Mahipalpur, stopped at Yashobhoomi, and ended at Indira Gandhi International Airport.
The passengers said the final fare rose to ₹5,662, including charges for about 240.5 additional kilometres, tolls and other fees.
They said they noticed the unexpectedly high bill only after reaching the airport and could not immediately contact Ola support.
Reddit users suggested contacting Ola, documenting the route with Google Maps and escalating the matter to a consumer forum if necessary.
- Who
- A group of passengers using an Ola rental, whose identities were not disclosed.
- What
- They alleged that a six-hour, 60-kilometre rental fare rose from ₹1,285 to ₹5,662, including charges for about 240.5 additional kilometres and other fees.
- Where
- The trip went from Mahipalpur to Yashobhoomi and then to Indira Gandhi International Airport in Delhi.
- When
- The cab was booked at 10 a.m.; the group left Yashobhoomi around 3:45 p.m. and discovered the final fare at the airport.
- Why
- The passengers said the fare unexpectedly increased because the app recorded additional distance, tolls and other charges; the reason for the extra distance was not established.
Key facts
- Initial displayed fare
- ₹1,285
- Final fare
- ₹5,662
- Booked rental
- Six hours and 60 kilometres
- Additional distance charged
- Approximately 240.5 kilometres
- Pickup location
- Mahipalpur, Delhi
- Intermediate stop
- Yashobhoomi
- Final destination
- Indira Gandhi International Airport
Quotes
Anonymous Reddit passenger
Passenger whose Reddit post described the disputed Ola rental fare
“At the time of booking the cab, the base fare that was displayed was ₹1,285 so we were under the impression that we would be charged around that or maybe more, but the total payment in the Ola app quadrupled to ₹5662 and we were charged for 250 km extra. Still don't know how.”
businesstoday.in
“I had the same thing before in delhi on ola rental. Just go for emailing ola first about the issue to which they wont respond so after a week, complain about the issue to consumer forum, use chat gpt and make sure all the invoice id and ola complaint number is there.”
businesstoday.in
Sources
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