1 week ago
Bengaluru Woman Alleges Rapido Driver Abused Her
Srijoni Roy said a Rapido ride became frightening after her baby’s vaccination.
She alleged that the driver drove too fast over roads with potholes.
Her husband asked him to slow down because they had a small baby.
Roy said the driver later argued about entering their residential society.
After the ride, he allegedly asked for extra cash that was not shown in the app.
She said he abused her and her husband when she refused.
Roy said she paid the extra money so the argument would stop and her baby would remain safe.
She also said she waited more than 50 minutes for customer support.
Rapido apologised and said it would investigate the complaint.
Srijoni Roy alleged that a Rapido driver drove rashly and verbally abused her and her husband during a ride.
The dispute began when the driver reportedly refused to enter their residential society and later demanded cash beyond the app-displayed fare.
Roy said the driver moved toward her husband, who was holding their three-month-old baby, during the confrontation.
Roy alleged that she paid the extra amount to end the dispute and protect her baby, while CCTV reportedly captured the incident.
Rapido apologised for the alleged behaviour and delayed customer support, saying it would review the complaint.
- Who
- Srijoni Roy, her husband, their three-month-old baby, and a Rapido driver were involved; Rapido responded to the complaint.
- What
- Roy alleged that the driver drove rashly, demanded an unlisted extra fare, verbally abused the couple, and moved toward her husband during a confrontation.
- Where
- The ride and alleged confrontation took place in Bengaluru, including inside the family’s residential society.
- When
- The incident occurred while Roy’s family was returning from a hospital after the baby’s vaccination; the date was not specified.
- Why
- The dispute allegedly arose over the driver entering the residential society and demanding additional cash not shown in the Rapido app.
Passenger’s Allegations
Rapido’s Response
Driver conduct
Passenger’s Allegations
Roy alleged that the driver drove rashly, ignored a request to slow down, verbally abused the couple, and moved toward her husband.
Rapido’s Response
Rapido apologised for what it described as the captain’s inappropriate behaviour and said safe, responsible driving is important to the company.
Extra fare
Passenger’s Allegations
Roy said the destination included their block and wing and that she refused to pay an amount not reflected on the app; she later paid to end the confrontation.
Rapido’s Response
Rapido’s response did not state its position on whether the additional fare was justified and said the complaint would be reviewed.
Customer support
Passenger’s Allegations
Roy alleged that she waited over 50 minutes while the chatbot repeatedly said someone would connect with her.
Rapido’s Response
Rapido apologised for the delay in supporting her and promised an update after reviewing the concern.
Key facts
- Complainant
- Srijoni Roy, a Marketing and Communications Strategist
- Company
- Rapido
- Passengers
- Roy, her husband, and their three-month-old baby
- Fare dispute
- Roy said the driver demanded cash beyond the fare displayed in the app
- Reported evidence
- Roy said CCTV footage from the residential society captured the incident
- Customer support delay
- Roy alleged that she waited more than 50 minutes for a representative
- Company response
- Rapido apologised and said it would review the concern
Quotes
Rapido Driver
Rapido cab driver involved in the dispute
“This is not the standard of service we aim to provide. Safe and responsible driving by our captains is extremely important to us, and any such behaviour is never acceptable. Kindly allow us some time to review your concern. We will get back to you with an update.”
NDTV
“Not everyone in Bengaluru who isn't Kannada-speaking is 'North Indian.' And even if someone is from North India — who gives anyone the right to abuse, intimidate or attack them? Being a 'local' does not give anyone a licence to disrespect another human being.”
NDTV
Sources
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