1 hr ago
India's GCCs Face Talent Shortages as Advanced Skills Demand Rises
Global capability centres, or GCCs, are teams in India that do important work for companies around the world.
Many GCCs want to hire more people in the next financial year.
They especially need workers who understand artificial intelligence, data, cloud computing, cybersecurity and product development.
There are not enough experienced people with these skills.
Some important jobs take more than two months to fill.
Employers also want people who understand business and industry rules, not just technology.
Hiring these specialists is becoming more expensive.
GCCs are responding by teaching their current employees new skills and building stronger training programmes.
India has more than 2,100 global capability centres, and 52% plan to expand their workforces in FY27.
Only 42.6% of graduates meet industry employability standards, while nearly half of critical roles take over 60 days to fill.
Cybersecurity, AI governance, generative AI, data engineering, cloud and product engineering are among the hardest skills to recruit.
Entry-level salaries in Tier-1 metros have risen 25-33%, while senior compensation now exceeds ₹50 lakh annually.
GCCs are expanding internal GenAI training and reskilling as external hiring increasingly shifts talent between existing employers.
- Who
- India's more than 2,100 global capability centres, employers and technology professionals.
- What
- GCCs are facing a shortage of experienced talent for advanced technology and business roles despite rising hiring demand.
- Where
- India, particularly Tier-1 metropolitan areas and established GCC hubs.
- When
- The workforce expansion plans concern FY27; salary and hiring figures are reported for the current period described in the report.
- Why
- GCCs are taking on more strategic work, while advanced skills develop quickly and the supply of experienced professionals remains limited.
Key facts
- GCCs in India
- More than 2,100
- GCCs planning workforce expansion
- 52% in FY27
- Graduate employability
- 42.6% meet industry standards
- Critical roles taking over 60 days to fill
- Nearly half
- Cybersecurity skill-demand growth
- 32% annually
- Entry-level salary growth
- 25-33% in Tier-1 metros
- External hiring share
- About 78% of GCC hiring
- Internal GenAI upskilling
- Nearly eight in 10 GCCs
Quotes
Arundhati Chakraborty
Global finance and GCC lead at Accenture
“As enterprises look to GCCs to drive AI-led reinvention, the challenge is no longer access to talent alone.”
financialexpress.com
“AI strategy is increasingly a talent strategy.”
financialexpress.com
John Dawber
VP and managing director of Novo Nordisk Global Business Services
“The real requirement today is beyond technical proficiency. GCCs increasingly need people who can combine technology skills with domain knowledge, regulatory understanding, judgement and learning agility.”
financialexpress.com
Sources
Related news
Talent gaps put India GCC mandates at risk: PwC-FICCI study
India’s GCCs Become Global Hubs For Innovation And AI
India’s AI Data-Centre Expansion Faces a Talent Bottleneck
Indian Retail GCCs Expect Sharp Rise in AI Talent
India’s GCC Industry Reaches $98.4 Billion Revenue in FY26
India’s Agentic AI Engineer Demand Set to Surge 260%
Semaglutide helps children with obesity cross below threshold
India Prepares Uniform Semaglutide Standards Amid Counterfeit Concerns
Developing World Faces Rising Child Obesity Alongside Hunger
China’s Weight-Loss Drug Market Attracts Big Pharma Advertising Push
