1 week ago
India Post Launches Dak Sewa App for Doorstep Postal Services
India Post has launched an app called Dak Sewa.
It lets people request postal services without visiting a post office.
Users can book parcels, speed post services and money orders from home or work.
They can also pay online using several digital payment methods.
The app works in 23 Indian languages and is available across India.
During testing, more than 10 lakh people downloaded it.
Another app, Dak Mitra, helps postal employees do their work.
Officials say these apps are part of a larger effort to modernize India Post.
The launch also included 14 renovated post offices.
The Dak Sewa app lets users book speed post, parcels, money orders and other postal services from home or office.
The app was launched by Union Minister Jyotiraditya Scindia and is available nationwide in 23 Indian languages.
Users can pay through UPI, internet banking and cards, while SBI ePay supports online bill payments.
The app recorded more than 10 lakh downloads during its trial phase and has been used to book 99 lakh parcels.
The Dak Mitra app, operating across 1.4 lakh branch post offices, has supported 2.45 crore domestic bookings and delivery of 15.09 crore postal articles.
- Who
- India Post, Union Minister Jyotiraditya Scindia and Minister of State for Communications Chandra Sekhar Pemmasani.
- What
- The Department of Posts launched the Dak Sewa app for doorstep postal services and the Dak Mitra app for employees.
- Where
- The services are available across India, and Dak Mitra operates across 1.4 lakh branch post offices.
- When
- The launch was announced on Monday; the article was published on August 25, 2026.
- Why
- To provide more convenient digital and doorstep services, improve employee efficiency and support India Post’s technology and organizational transformation.
Key facts
- Dak Sewa availability
- Available across the country in 23 Indian languages.
- Services
- Speed post, parcel booking, money orders, domestic and international bookings, and online bill payments.
- Payment options
- UPI, internet banking, cards and SBI ePay.
- Trial downloads
- More than 10 lakh downloads during the trial phase.
- Dak Sewa parcel bookings
- The app has been used to book 99 lakh parcels.
- Dak Mitra coverage
- Operational across 1.4 lakh branch post offices.
- Dak Mitra results
- Supported 2.45 crore domestic speed post and parcel bookings and delivery of 15.09 crore postal articles.
Quotes
Chandra Sekhar Pemmasani
Minister of State for Communications
“India Post has to keep up with all of these. If you look at it over the past few decades, we gradually became less relevant to a generation of young Indians. If they wanted to send a parcel, they often looked somewhere else. If they wanted insurance or financial services, they looked at private digital solutions. Yet India Post has reach, affordability, and trust of generations that only a few organisations can match”
thehindubusinessline.com
“Our customers will be able to book all services of the postal department sitting at their homes or offices, just with one click on the Dak Sewa app. On the basis of this Sewa app, we have already booked 99 lakh parcels”
thehindubusinessline.com
Sources
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