3 days ago
Delhi Commission Orders Refund And Compensation For Milk App Wallet
A man used an app to receive milk deliveries.
He stopped the deliveries because he said the milk was poor quality.
There was still Rs 170 left in his app wallet.
The dairy company did not return that money.
The man complained to a consumer commission in Delhi.
The commission said the company should have refunded the unused balance.
It ordered the company to pay back Rs 170.
It also ordered Rs 2,500 for his trouble and legal costs.
A Delhi consumer commission ordered a dairy company to refund Rs 170 left in a customer’s app wallet.
The customer stopped milk deliveries in September 2023 after alleging that the milk quality was poor.
The commission said retaining the unused balance after discontinuing service amounted to deficiency in service.
The company was also ordered to pay Rs 2,500 for mental harassment, agony and litigation expenses.
The commission relied on the customer’s evidence because the dairy company did not contest the case.
- Who
- Sameer Sarkar and an unnamed dairy company; the case was heard by District Consumer Disputes Redressal Commission-VII, South-West, Delhi.
- What
- The commission ordered a refund of Rs 170 and an additional Rs 2,500 in compensation and litigation expenses.
- Where
- Delhi.
- When
- Sarkar stopped the milk service in September 2023; the commission issued its decision on September 22.
- Why
- The commission found that retaining the unused wallet balance after milk deliveries ended was a deficiency in service.
Key facts
- Refund ordered
- Rs 170
- Additional payment
- Rs 2,500 for mental harassment, agony and litigation expenses
- Service
- Milk delivery through an app
- Service discontinued
- September 2023
- Reason for stopping
- The customer alleged poor-quality milk
- Consumer body
- District Consumer Disputes Redressal Commission-VII, South-West, Delhi
- Company’s participation
- The dairy company did not contest the case
Quotes
Delhi District Consumer Disputes Redressal Commission-VII
The South-West Delhi consumer commission hearing Sameer Sarkar’s complaint against the dairy company
“The OP cannot retain the amount of the complainant. The OP was under duty to refund amount once the supply of milk is discontinued.”
indianexpress.com
Sources
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