1 day ago
Consumer Commission Orders Holiday Firm to Pay Rs 1.05 Lakh
A customer bought a long-term holiday membership.
When he tried to book a hotel, the company said rooms were unavailable at his chosen destination.
He asked to cancel and get his money back.
The company agreed and said it would process the refund within 90 days.
The money did not arrive within that time.
The company did not appear to contest the complaint before the commission.
The commission ordered it to return Rs 80,000 and pay Rs 25,000 for compensation and legal costs.
It also said interest applies to the refund.
The commission explained that missing a booking and failing to keep a refund promise are different issues.
A Delhi district consumer commission ordered a holiday membership company to refund Rs 80,000 to a customer.
The commission awarded an additional Rs 15,000 in compensation and Rs 10,000 for litigation costs, plus applicable interest on the refund.
The customer sought cancellation on March 1, 2023, after being told hotel rooms were unavailable at his chosen destination.
The company accepted the cancellation and promised to process the refund within 90 days, but did not pay within that period.
The commission said the company’s failure to meet its refund commitment amounted to deficiency in service, while noting that a booking unavailability alone does not automatically establish such a deficiency.
- Who
- A customer and a holiday membership company; the complaint was decided by a Delhi district consumer commission.
- What
- The commission ordered a refund of Rs 80,000, Rs 15,000 in compensation, and Rs 10,000 in litigation costs, plus applicable interest on the refund.
- Where
- Delhi, India.
- When
- The customer sought cancellation on March 1, 2023; the commission's order was dated September 24.
- Why
- The company accepted the cancellation and promised a refund within 90 days but did not return the money within that period.
Key facts
- Membership price
- Rs 1.30 lakh for a 10-year holiday membership
- Refund amount ordered
- Rs 80,000, the amount the company acknowledged receiving
- Compensation
- Rs 15,000
- Litigation costs
- Rs 10,000
- Total relief
- Rs 1.05 lakh, plus applicable interest on the refund
- Promised refund period
- 90 days after cancellation
- Company's participation
- The company did not appear before the commission to contest the complaint.
Quotes
Delhi district consumer commission
The consumer commission that adjudicated the customer's complaint.
“The opposite party is accordingly liable to refund the amount of Rs 80,000 acknowledged by it as having been received towards the membership.”
financialexpress.com
“The opposite party accepted/processed the cancellation request but failed to complete the consequential refund within the stipulated period.”
financialexpress.com
Sources
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