1 week ago
Kerala Bus Operator Ordered to Pay Passenger Rs 22,849
A woman in Kerala was travelling by bus to attend an important hospital appointment.
She said the bus stopped for about six hours in a forest area near Thirunelli.
Because of the delay, she missed her appointment for tumour treatment.
She complained to a consumer commission.
The commission said the bus company had not properly provided its service.
The company did not submit a reply or evidence in the case.
The commission ordered the operator to return her ticket money.
It also ordered Rs 20,000 for the trouble and distress she experienced.
A Kerala consumer commission ordered a bus operator to pay a passenger Rs 22,849.
The amount includes a Rs 2,849 ticket refund and Rs 20,000 compensation.
The passenger said the bus was stranded for about six hours near Thirunelli.
She missed a scheduled hospital appointment for tumour treatment because of the delay.
The commission found deficiency of service and unfair trade practices after the operator provided no reply or evidence.
- Who
- A woman passenger and an unnamed bus operator were involved; the Kerala consumer commission issued the order.
- What
- The operator was ordered to refund Rs 2,849 and pay Rs 20,000 compensation.
- Where
- The alleged halt occurred in a forest area near Thirunelli, Kerala.
- When
- The date of the journey and the commission order was not specified.
- Why
- The passenger missed a hospital appointment for tumour treatment after the bus allegedly remained halted for about six hours.
Key facts
- Total payment
- Rs 22,849
- Ticket refund
- Rs 2,849
- Compensation
- Rs 20,000
- Reported delay
- About six hours
- Missed appointment
- A scheduled appointment for tumour treatment
- Commission finding
- Deficiency of service and unfair trade practices were held proved
- Operator's response
- The commission said the operator provided no reply or evidence
Quotes
Kerala consumer commission
The consumer commission that issued the compensation order
“Undoubtedly, the complainant was put to mental agony, hardship and inconvenience due to the unfair trade practice and deficiency of service of the opposite party, for which, she is entitled to be compensated adequately. We are of the view that a sum of Rs 20,000 will be reasonable compensation in this case.”
indianexpress.com
Sources
Related news
Bus Delay Leads to Missed Flight, ₹73,000 Compensation Ordered
Consumer Commission Awards Student Rs 73,000 After Missed Flight
Andhra man wins Rs 20,000 after bus boarding point shift
Man wins Rs 60,000 from Railways for 317-minute train delay
Kerala man wins Rs 1.36 lakh Air India missed-flight payout
Two More Arrested in Mumbai’s Alleged Z Gang Case
Ernakulam Commission Penalizes Retailer Over Misleading Onam Offer
Cristiano Ronaldo’s Sister Elma Aveiro Meets Kerala Leader Satheesan
Kerala Cleric’s Women’s Views Split Chief Minister, Ally
Cash Seized Under Driver’s Seat In Kerala; Three Arrested
